Yandex taxi callback. How to use Yandex Taxi for a passenger: detailed instructions. "Black list" of drivers

A variety of applications and services allow you not only to order a car, but also specify the necessary options in advance, calculate the price of the trip, and even choose the ideal route. The pioneer in this area in Russia was the Yandex service, which opened Yandex.Taxi.

The Yandex Taxi service appeared in October 2011, when the company introduced free app For Android And iOS. The aggregator began its work on smartphones, and only later almost all the functionality was transferred to the site taxi.yandex.ru And taxi.yandex.com .

The task of the aggregator is to "reduce" the client and the driver. At the same time, the developers have created many ways to optimize this work in order to provide maximum convenience for both parties. For example, the service transfers the order to the driver who is closest to the user. The traffic situation in the area is also taken into account.

Today, Yandex.Taxi is one of the largest aggregators in the country in terms of the number of orders. It operates in 126 large cities of Russia, as well as in Belarus, Moldova, Ukraine, Armenia, Georgia, Kyrgyzstan, Kazakhstan, Uzbekistan, Latvia. According to official data, more than 200 thousand drivers are connected to the system.

One of the main points that ensure the demand for the system is high quality service. A well-functioning system of interaction between drivers and passengers helped to achieve this.

The Yandex Taxi aggregator is arranged as follows:

1. To start working in the system, the driver must register in it. It is noteworthy that the company allows orders only legal entities or IP, so no random "bombs" can drive up to you. An additional guarantee is the regular special certification of drivers and the setting of requirements for cars.
2. The client is also registered in the system. To place an order, he must enter and confirm a phone number. Next, the client indicates the points of the trip and the payment option.
3. As soon as the order is received, it is sent to the first wave of drivers. It includes only the most reliable and proven users who have been working for a long time and receive good feedback.
4. If there is no answer within 30 seconds, the second mailing starts, already for all drivers nearby. The more time passes since the order, the larger the area covered by the alert.
5. When the driver takes the order, the customer sees information about where his car is, how it is moving and when it will arrive at the place. The total cost of the trip is also displayed.
6. If the order was made by mistake, it can be canceled before the driver arrives at the place. If you did it later, you will have to pay a penalty.

The scheme of the service is approximately the same for both the application and the site. Everything is extremely simple, transparent and understandable.

Yandex.Taxi is a convenient and popular service. He does everything for clients and tries to keep up with the times. The company not only offers transportation services, but also adds interesting innovations to them. For example, in 2015, cars with helmets were launched in large cities (Moscow, St. Petersburg) virtual reality, with which you can emulate a trip through the rainforest. You won’t be able to call a special car like this, but if you’re lucky, you will get a lot of impressions from a regular trip around the city.

Important advantages of Yandex.Taxi are:

• the ability to call a car without calling the dispatcher and without talking on the phone at all. This approach is convenient not only for people with speech defects, but also for introverts or those who are in a noisy room / on the street, where they will be hard to hear;
• favorable rates. The company offers affordable prices for most cities, often they are lower than the market. An additional plus is that the price is already known when ordering;
• fixed price for a ride to or from the airport. The system allows you to call a car at an affordable price, which averages about 1,000 rubles, which is very small compared to 4-5 thousand for private traders;
• several payment methods, including you can transfer money in cash, through Apple Pay, pay by card or Yandex.Money (not for all cities). You can also use promo codes to get discounts;
• cars are searched very quickly. The average waiting time is 10 minutes, while in popular places (airports, train stations, attractions) a car can arrive in two minutes, or even less;
• carriers and machines are carefully checked to prevent customer dissatisfaction. Drivers who get good grades more often have a higher priority, which allows you to significantly improve the level of service. Even delays are fixed;
• There are many options for tariffs for every taste. You can choose the type of car, and a variety of additional services;
• there is a bonus program that starts working when you become a regular customer. To do this, you need to make at least three orders;
• regular customers get the opportunity to place two orders at the same time (convenient for large companies).

There is also protection in Yandex.Taxi for the driver: too scandalous and impudent customers are marked with a special flag, which indicates that the order may turn out to be a trick.

Taxi service rates may vary from city to city, so it's important to keep track of exactly what the app offers you. All tariffs include a free waiting time of 3 minutes. The cost of the trip can be increased during "Hot Hours".

• "Combo";
• "Economy";
• "Comfort";
• "Comfort +";
• "Business";
• "Minivan";
• "Children's".

The price depends on what category of transport will come when ordering a car. So, by ordering "Economy" you can wait for any random car, but the "Business" tariff guarantees that an executive class car or at least the nearest category will come to you.

You can calculate the cost of the service not only for a direct route, but also for a complex route. You can, for example, pick up your child from school, drop by work, or pick up some things for a friend. When calling, specify several addresses at once, and the service will build a path for the driver, calculating the cost of all movements at once.

In addition to the division into tariffs, within each tariff there is a division into tariff groups: "Weekend tariff", "Day" and "Night". The cost of the trip depends on them, for example, in the “Economy” tariff, the “Daytime” option offers to pay 99 rubles for 4 minutes of the trip, and the “Night” option requires the same amount for 3 minutes of the trip. Also, the options included in it depend on the group.

You can leave a tip for the driver if you wish. They will be debited from the card within 30 minutes after the trip, if you completed it by pressing the "Done" button.

Yandex.Taxi offers a fairly wide range of options for the client. Additional services include:

• non-smoking salon;
• transportation of bicycles, skis;
• transportation of animals;
• a car with a yellow number (you can drive in the lanes intended for public transport);
• air conditioner;
• luggage (in the cabin or separately) and much more.

Separately, it should be said about traveling with children. Back in 2015, the company introduced three categories of child seats:

• from 9 months to 2 years;
• from 2 to 5 years;
• from 5 to 12 years old.

Previously, it was possible to order only one chair, now you can add a chair and a booster, or two boosters, to the order.

Yandex Taxi website is a large map on which you can specify the point of arrival and departure. Its functionality is a little more modest than that of the application, since there may be problems with geolocation. But there are enough links to information, rules, tariffs, etc.

On the site, you can make a demo order to understand how the system works. You will also be able to select options and time, however, the time can only be specified in two ranges: “for the near future” and “in 10 minutes”. You cannot call a taxi for a certain time in the future (for example, 10 am the next day).

The Yandex.Taxi application is included in the "Top Free" programs for mobile phones in the "Maps and navigation" category in Google Play, taking 1st place there. IN App Store the application is on the 1st place in the "Travel" category, it is present in the Microsoft Store, but has a slightly lower rating, as it lags behind analogues for other operating systems in terms of functionality.

In the application, you can use the same tariffs as on the site. The choice of options is also standard. You can choose to pay by card or cash. If you want to pay by card, you need to link it to the application. Money, including fines, will be debited automatically.

The peculiarity of the program is that it allows you to calculate the ideal point for calling the driver and starting the trip, as well as see where each of the service cars is located. Of course, you can specify any point on the map, but the program, based on the analysis of data on the location and movement of active drivers, suggests a place that meets the following characteristics:

• is close to you. Usually places are offered within a 1-2 minute walk;
• has a platform for stopping the driver. This can be either a parking lot or another place where a taxi can stop without fines;
• saves you money. The driver spends a minimum of time traveling from this point to the final one, you do not have to get out of the yards for a long time or look for a way in a traffic jam;
• allows the car to drive up as quickly as possible.

If you use the app all the time, it will help you quickly enter an address. The program remembers all the places you go and can understand where and at what time you are going. When ordering a car, you will only need to confirm the destination.

Important! When installed on mobile device the program requires the following permissions: access to identity data, contacts, location, SMS, calls, multimedia files, storage, camera, microphone, Wi-Fi information, device ID and other data. In fact, the program can collect all the information about you, but Yandex is considered reliable, so you can hope that personal data does not fall into the wrong hands.

So, you want to order Yandex.Taxi. What needs to be done for this? To get started, install the application or go to taxi.yandex.ru. In the application, you will have to specify and confirm the phone. The system will automatically indicate your location, you will only have to indicate on the map exactly where you are. If your location is hard to see on the map or geolocation is not working, just enter the desired address.

The next step is the choice of tariff. Next to each tariff there is a small button with the letter i. If you get on it, then a menu becomes available with a description of all the options. Choose the right car, specify additional options, press the "Order" button.

As soon as you clicked "Order", the search for the car begins. At this time, you can change your mind and cancel the order.

As soon as the driver is found, you will be notified about it. A car will appear on the map, which will move along with the driver. At this stage, you can also cancel the order for free (for this you need to click on the three dots at the bottom of the screen). As soon as the driver arrives, the cancellation of the order becomes paid (on average, it will cost you 99 rubles).

Next, you find a car (all data about it is displayed on the screen) and go on a planned trip. Payment can be made both before boarding a taxi (by cashless means), and upon arrival (in cash).

After the trip, you can rate it on a five-point scale and write a review. The driver does not see it, just as he cannot find out what this or that client wrote. For low ratings and regular negative reviews, the driver can be disconnected from the aggregator.

Does Yandex.Taxi have disadvantages

Any service has flaws, but to the credit of Yandex.Taxi, almost all problems are not related to the aggregator itself, but to the drivers. Users face the following challenges:

1. When paying in cash, the driver requires a tip, they call incorrect amounts. You can solve it simply: pay by bank transfer. If you have a check and a transfer, Yandex.Taxi will refund your money or help resolve the dispute.
2. Drivers are inadequate, sick, want to sleep, etc. Leave complaints about such people, the aggregator will remove them from the database. You can also record the behavior of the driver on your phone and Yandex.Taxi will try to smooth the impression.
3. The final cost of the trip turns out to be much higher than what was stated in the calculation. Usually in such situations, the client is to blame for forgetting to clarify the little things like an additional stop. But if this is not your fault, contact the aggregator, they meet users halfway.
4. The main criticism towards Yandex.Taxi comes from drivers, as the service offers very low wages for their work. From the point of view of the client, there are very few, if not none, cons.

Yandex.Taxi is a popular service that offers the client many opportunities and interesting features. It is safe to use, as each machine is monitored by an operator, its movements are recorded. Faced with problems, you can count on their adequate solution and the help of an aggregator. In any case, the pros of using the app and the site far outweigh the cons.

For a taxi service, its reputation and how well this service serves its customers is an important aspect. For a taxi, the ability to quickly move and respond to a call is extremely important. No one is interested in calling a taxi and waiting for the car for who knows how long. Reliability and comfort are always valued. Therefore, for any taxi service, the speed and quality of customer service are in the first place. Experienced drivers and competent dispatchers will help you quickly reach your destination at an affordable and low price.

How to place an order for Yandex taxi from a mobile phone

On our website you can find out how to call a Yandex taxi from a mobile phone. It is profitable, fast and very easy. All you need to do is just dial the number and say the address where the taxi should come. The operator will tell you the exact time after which the car will arrive, so that you know when you will meet the taxi driver.

We offer the following:

• reliability and comfort;
• ease of use of our services;
• passenger safety;
• experienced drivers;
• competent dispatcher;
• low prices;
• discounts and bonuses.

How to call Yandex taxi from a mobile phone in Moscow

You will learn how to call a Yandex taxi from a mobile phone in Moscow from any of our dispatchers or drivers. This is done very quickly. Our service has extensive experience in this service area. You choose a fast and convenient way to your destination.

We have experienced drivers who will always help you to arrive at the place as quickly as possible. And the system of discounts and bonuses for regular customers will make our services even more attractive for you. We care about your time and that you arrive at the place on time. Our reputation speaks of our responsible attitude to each client. We find an individual approach and always try to serve you as best as possible.