How to print a copy of a check. Evotor re-check: how to start printing on a cash register a second time. How to make a duplicate receipt at a cash register using the Copy of Receipts application
There are situations when it is necessary to recover a lost check. We understand what possibilities exist and which of them will be the most optimal in your case.
We restore the lost check and Z-report from ECLZ to FR Bar through the Test Driver utility.
In the article, we will analyze how to print a control tape bar M, FR K, light, PTK, Combo, Mini, NCR on your own. Follow the procedure according to the instructions, otherwise you can the registrar without receiving a lost check or Z-report.
Important information! Do not click the "Close ECLZ archive" button. Otherwise, you will have to replace the ECLZ unit.
Protected electronic control tape - EKLZ contains all sales and cancellation receipts for the period from the last replacement to the current moment. We can print an analogue of a receipt or a Z-report, but only until the date the block is replaced with a new one. Usually, the replacement date is noted in the call log, the cashier's log, on the registration card, in the additional sheet of the version passport. You can get this next replacement date from the driver, but due to the fact that this button is located next to the closing of the ECLZ block, we will not do this.
If the window with the error line of the driver after pressing the print buttons described below displays the message “No data requested”, then either you entered incorrect dates - numbers, or the data you requested was contained in the replaced ECLZ block. The usual way to pull out - print out the data is not possible, only with the help of the DTC.
Printout of the control tape EKLZ
To remove the control tape, run the driver, if it is not configured or run it for the first time, go to the article initially setting up the FR Barcode test driver, my full instructions are here. 
After the driver saw the recorder, go to the ECLZ tab, as a rule, it is located on the right side in the middle of the tabs, but there are older versions in which the tabs are located at the top.
A drop-down tab consists of several sub-items that appear when you click on it. 
The tab consists of the following tabs - windows:
- ECLZ reports
- Printing ECLZ reports
- Operations with ECLZ
I urge you to use only the “Print EKLZ reports” tab, otherwise, due to erroneous closure, it is very easy to spoil the EKLZ block with the need for its subsequent replacement.
After selecting the “ECLZ” tab, select the “Print ECLZ reports” tab that appears. The following window will open: 
Then we enter in the fields "Shift number" - the number of cancellation - the number of the shift, Z-report to get its number, you need to print the Control tape - i.e. all checks punched for this shift.
Then we press the button on the right "Control tape by shift".
As a result, a control tape will be printed on paper on the fiscal apparatus. If the print did not go, we read the reason for the error in the “Error” line below.
Duplicate sales receipt from ECLZ KKM FR Shtrikh (a modified analogue of the lost lost receipt)
To print an analogue of a lost check, we need the PDA number - located at the bottom of the check before the hash symbol "#".
We enter this rather long number in the field "PDA number", after which we press the button on the right "Read the document by PDA number". After this, an analogue of the lost check we need should be printed. But usually we only know the date and amount of the check, in order to find out the PDA number of the lost check, it is logical to first print the above “Control Tape” when the lost check was punched. 
When the shift number is not known, it would be most correct to make a detailed date report and see the shift number in it.
To do this, enter on the keyboard or put the mouse in the elective calendar in the field "Start date", "End date" - dates with a margin of one day before and after the day of interest to us. The reserve is made in case, for example, the shift was removed after 24-00 or two cancellations were removed per shift.
We make sure that in the upper part of the window there is a circle in the "Report Type" - "full".
After setting the dates on the right side, click the "Report on shifts in the date range" button, a ribbon with date-sums and cancellation numbers for these dates will be printed. We look at the cancellation number according to the instructions indicated above, we print a control for the cancellation number we need. 
If you accidentally entered the wrong date - for example, the whole year, then to interrupt printing, click the "Cancel Document Printing" button.
Z-report - print a duplicate of the Z-report using the "KKM driver test" driver from the KKM FR (Stroke M, FR K, light, PTK, Combo, Mini, NCR)
If you have lost the Z-report, then the actions are similar to the above - enter the number of the lost receipt in the "Shift number" field, and click the button on the right "Read the result of the shift by shift." After that, a receipt for the results of the shift will be printed.
The non-resettable amount must be calculated manually - by adding the previous non-resettable amount with the given amount of sales for this shift.
List of possible errors
- checkout error no connection
- kkm error no connection
- kkm driver test error 1 no connection
- fiscal registrar connection error
- fiscal registrar error code
- fiscal registrar error no connection
Breaking through a check in the cash register bypassing the cash register program, adding a sale through the factory utility (the check got into the program - but did not pass through the cash register - the PC freezes, the program crashes, etc.)
Go to the "Registration" tab. Enter in the “Price” fields the amount that needs to be entered into the current shift bypassing the cash register program. The same number should be in the field “Amount1” = “Cash” - the first type of payment, or “Amount2” - the second type of payment - “NON-CASH - CREDIT - BANK” (most often only two types of payment are cash-clearing).
Below is an example “with 1 ruble 11 kopecks” broken through the first type of payment - “CASH”.
After entering the amount in the desired payment type, set the quantity to “1”, do not change the rest. In order to see another department number in the check, change the number to the desired one, in the “Line” field you can enter the name of the product.
We press the “Sale” button (it is necessary to carry out a return in the current shift - the “Return sale” button) and then “Close receipt”. Depending on the settings of the first table option, when you click on the sale, you will immediately be able to see a line - a strip on paper, or the check will pop out immediately after clicking “Close Check”. In the first case, if you see that you made a mistake in something, you can cancel the check that has not yet been closed by clicking the “Cancel Check by Administrator” button. If you have already clicked “Close check”, then you can’t fix anything here - you can’t cancel it. 
If you do not enter values in the Amount1 or Amount2 fields, the program will generate an error “wrong fractional value”: 
If you put a dot instead of a comma in kopecks, the message “... is an incorrect fractional value” will appear 
The material is provided by the website http://Vse-Kashi.rf
The issue is solved easier in modern online cash desks
In retail or wholesale trade, sometimes it becomes necessary to withdraw a second check to Evotor. This action is relevant when:
- paper is wrinkled, runs out unexpectedly, or is torn;
- the client needs a duplicate of the fiscal document for submission to the accounting department or other types of reporting;
- the customer has lost the receipt and wants a copy of it;
- the sale was not registered with the fiscal registrar and / or in the commodity accounting program;
- the cashier inserted the paper on the wrong side or chose the wrong roll;
- an error occurred and the text was printed in one line.
You can find a way out of any situation without violating the rules for using the online terminal and without losing a client. Let's consider the solution of the problem in more detail.
How to print a second check along with the main one?
If a customer asks to issue two copies of the original fiscal document upon purchase, you should know how to re-print the Evotor receipt. To do this, it is advisable to install in advance a special application "Copy of the check" in your personal account. It will add the corresponding item to the terminal menu.
It is enough for the cashier to create a new sale, and when proceeding to payment, click the "Copy" button. After choosing the payment method (cash or bank card), the printer outputs the main check, and after a short pause, which makes it possible to tear off the tape, a duplicate comes out. This is the most convenient way to reprint an Evotor receipt.
How to start re-printing a receipt for a sale made earlier?
There are several ways to solve this problem. In the first case, if the Copy of Receipt application was previously installed in your personal account, you must select the item of the same name in the main menu of the cash register. This will open a list of all shift sales - find the one you need in the list, click on it to start automatic output of a copy.
If desired application was not set in advance, it is impossible to print a repeated check on Evotor in the usual form. You can get out of the situation by sending data about the completed purchase to a corporate or client email. In the first case, you will immediately print the document and give it to the buyer, in the second case, the customer will print it out himself electronic document Later.
Another solution is to issue a return of the purchase by printing out a correction check and retry all the goods. Fix paper problems first, if any. Such a step will allow you to reprint the receipt at the Evotor checkout. This will be the only relevant document, but it can be duplicated using the application, photocopy, electronic version.
How to print a repeated fiscal document if the sale is not complete?
If the paper roll breaks or ends, the cash transaction may not go through completely, for example, the sale will be displayed only in the inventory accounting program or exclusively in the FN memory. In this case, the Evotor cash register will not be able to issue a second check, and the main one will also be defective.
The cashier can solve the problem by canceling the sale or marking the partially completed operation as erroneous. Next, the cause that led to the failure is eliminated, the goods are broken through again and given to the client with a fiscal document. How to re-check Evotor depends on the specific circumstances. If your clients often ask for a duplicate, it is more convenient to install an additional paid application in the personal account of the business owner.
In the event of completely different situations, the buyer may need to re-check. For example, if the main check is lost by him, and a supporting document is required for reporting. In this case, the store has the right to issue a duplicate check, and this can be done even 30 days after the purchase. In the article, we will consider how to make a duplicate check on a cash register.
What is a duplicate check
A duplicate check is a repeated check that can be generated at the online checkout even 30 days after the purchase. The need for a duplicate can arise in completely different situations, for example:
- the buyer has lost the check and he asks for a duplicate;
- during the operation of the cash desk, the cash tape broke off (ended);
- there was a technical failure during the checkout;
- a duplicate of the check is necessary for the buyer for reporting (at the same time, the check itself was preserved by the buyer).
As we can see, the situations in which the buyer may need to re-check can be completely different.
Besides, the duplicate will not have the so-called footer(footer in English means footer). In the lower field of the check, the store places information about promotions, discounts, cash shifts, etc.
A repeated check can be of two different types: in the form of an electronic check and in the form of a check on paper. These species are absolutely identical and contain the same information.
How can I generate a duplicate check
There are several ways to generate a duplicate in printed form, for example:
- using the application "Copy of checks";
- using the return function.
To generate a duplicate check in in electronic format distinguish the following methods:
- using the 1C program (the check is generated from the fiscal drive);
- through the OFD website (fiscal data operator) through the "Personal Account".
How to make a duplicate receipt at a cash register using the Copy of Receipts application
As noted above, one of the ways to generate a printed duplicate of a check is to use the Copy of Checks application. This application for online cash desks paid. Application settings allow you to select the function to automatically print duplicate checks or send duplicates electronically. When registering a sale, the cashier indicates that the check needs to be printed in two copies, and the CCP prints out both the check and the duplicate of the check.
How to make a duplicate check using the "Return" function
This method of generating a duplicate check can be called rather complicated, and therefore it is not popular. In order to print a duplicate using the "Return" function, the cashier performs the following steps:
- issue a refund;
- by printing a correction check, re-break through the previously sold goods (services);
- print a check (original document), and then issue a check to the buyer.
Important! If the buyer needs two copies of the receipt, then you will need to install the Copy of Receipt application, and this will need to be done in advance.
Duplicate check in electronic form
If there is no possibility to make a duplicate check on paper, then you can send it to the seller in electronic form. In this case, the check is taken from the fiscal accumulator and sent to the buyer by e-mail. This will require the availability of services such as sending a check via SMS or sending a check to the buyer's e-mail.
It is also possible to configure 1C to send a duplicate check to automatic mode. You can do this as follows: in 1C you need to select NSI and administration - then settings, select FZ-54 and check the box next to “Send electronic checks after breaking through to CCP”. A duplicate receipt in electronic form will be sent to each buyer online immediately after the purchase. In addition, the section has the option of sending an electronic receipt at a specific time. To do this, the entrepreneur chooses a specific time at which the buyers, when making a purchase, will be sent an electronic copy of the online checkout receipt.
How to make a duplicate check in electronic form through OFD
You can also set up sending an electronic check using OFD in 1C. To do this, the following actions are selected in the program: in 1C you need to select NSI and administration - then settings, select FZ-54 and check the boxes next to “Send electronic checks by SMS through a fiscal data operator”, and then “Send electronic checks by E-mail via fiscal data operator.
A duplicate of the online cashier's check should be sent through the "Cashier's workplace" - "Payment form" field.
Important! Even before the moment the cashier accepts payment from the buyer, he should choose the method by which the repeated check will be sent, as well as enter the buyer’s email or phone number.
Answers to common questions
Question: What should I do if the buyer refuses to print an electronic receipt on his own?
Answer: In this case, in order to avoid unnecessary difficulties, the cashier should send a second check, but indicate the store's e-mail, and then print the check himself and give it to the buyer.
copy cash receipt is, in principle, impossible to obtain. The device keeps records of transactions, but when you receive them, they do not look like a cash receipt. On such a check, there may be an inscription, such as a report on the check number. Again, as far as I remember, ECLZ keeps all this. And if it is removed and archived, access (legal) to it can only be obtained through the FSB. For ECLZ, this is their initiative. And even more so, issuing a check retroactively is impossible, and by the way illegal. But again, there is no obligation to re-issue you cash documents. In general, forget about the check. Maybe something else will satisfy your insurance. I sell happiness sweets, on thin sticks of fate.
How to recover a cashier's check
Info
We have a profit on the difference in price) And, as it were, legally, your office will be stretched over the globe. - if the second check is not printed, is the sale fixed or not? Usually, if there is a problem with printing, the sale is not recorded in the FR and an administrative reset of the check is required to continue working. Maybe I'm wrong. NorthWind 11 - 08/15/17 - 09:15 (10) in principle, it is not very difficult to forge a check. Enough printer with high resolution(you can take a label one, there are heads at 300 dpi) and kassy programs (or something like that).
Draws such checks that you can't tell. Only online makes all this unnecessary. OFD fixes one check.
A copy of the receipt from the online cash register. is there any way to get it?
Important
Usually, all stores work in the 1C "Trade and Warehouse" program. It will help you duplicate. 3 Run the program and log in. Select the "Journals" function, then "KKM check logs".
In this section, all checks that have been issued should be displayed. It remains to choose the day of purchase and the approximate time. 4 If the program has a search engine, then enter the article number, otherwise you will have to search manually. Find the purchase by the article: everything must match, the article number and time.
5 Click Print and Duplicate. The machine will print two identical checks, one of which remains with the seller, and the second is given to the buyer, who attaches it to the application for the return of goods. 6 It should be noted that this procedure is not performed for every buyer who decides to return the item. The seller is obliged to coordinate his actions with the administrator and only then make a duplicate.
Can a cashier's check be recovered?
8.х ut printing of the repeated check
Instruction 1 If you have lost a cash receipt, do not be discouraged, you can terminate the sales contract, and this is how the return of goods is called in the language of lawyers. Each item has its own serial number - the article, it usually consists of four or six numbers. The code is recorded in invoices and invoices, they are kept by the seller, the numbers of the article are repeated and under the barcode.
The cash receipt also has its own number. Now we can build some connection. Of course, the check itself cannot be restored, but you can try to make a duplicate of it. 2 In order to make a duplicate receipt, you need to remember on what day the purchase was made, at what time and how many things were bought. If the buyer remembers everything and can reproduce everything with confidence, then you can try to find this check in the program of the cash register or automated service.
You can make a duplicate check at the online checkout using personal account OFD and software at work.
Fig 1. The process of printing a check at the online checkout
The capabilities of modern cash registers allow you to restore a duplicate within 30 days from the current date.
The need to withdraw a repeated check at the online checkout arises under the following circumstances:
- the cash tape is over or broken;
- the buyer requires a copy for reporting;
- the buyer has lost the receipt and wishes to receive its duplicate;
- there was a failure to write information, you need to repeat the operation.
The re-issued fiscal copy does not differ at all from its original, except for its formatting. This happens because all these transactions are recorded in the fiscal drive and, apart from the advertising part, additional information about products, headers and footers.
You can get a duplicate by printing it either from the fiscal drive (cash register memory) using 1C, or in the OFD personal account.
Important! The duplicate printed out from the OFD personal account has the greatest legal force.Application "Copy of receipt"
In order for the online cash register to display 2 copies at the time of sale, you must first install the additional paid application “Receipt Copy” in your personal account to display duplicates. The next time, if necessary, the cashier will be able to indicate that the receipt is needed in two copies, and the cashier will automatically display 2 originals.
Such an application will help to display copies for past dates. You just need to click the "Copy" button, and information about all previously performed transactions will appear in your personal account.
Related video: Application "Copy of receipt" from Evotor - step-by-step instruction duplicate printouts.
Sending an electronic copy
If such an application has not been installed, you will not be able to print a copy from your personal account. However, you can send a copy from the fiscal drive to the specified email box client, from which he can print it himself.
Sending to the client's mail in 1C
To send duplicates to 1C, services must be installed to send by SMS and to the client's email box.
It is possible to set the send function immediately after the purchase is broken. To do this, you must perform the following combination:
- NSI and administration, further - setting;
- sales of FZ-54;
- check the box "Send electronic checks after breaking through to the cash register".
Sending a check via OFD
If you want to send duplicates through the fiscal data operator (OFD), then in advance in the 1C system you will need to set the appropriate options:
- NSI and administration, further - setting.
- Sales of FZ-54.
- Check the boxes "Send electronic checks by SMS through the fiscal data operator" and "Send electronic checks by E-mail through the fiscal data operator".
Sending a copy is performed in the field "Workplace of the cashier" from the menu "Form of payment" (cash, non-cash or mixed payment).
