Yandex taxi call back. How to use Yandex Taxi for a passenger: detailed instructions. "Black list" of drivers

A variety of applications and services allow you not only to order a car, but also to specify the necessary options in advance, calculate the price of the trip, and even choose the ideal route. The pioneer in this area in Russia was the Yandex service, which opened Yandex.Taxi.

The Yandex Taxi service appeared in October 2011, when the company introduced free application For Android And iOS. The aggregator began its work on smartphones, and only later almost all functionality was transferred to the website taxi.yandex.ru And taxi.yandex.com .

The aggregator’s task is to “bring together” the client and the driver. At the same time, the developers have created many ways to optimize this work to ensure maximum convenience for both parties. For example, the service transfers the order to the driver who is closest to the user. The road situation in the area is also taken into account.

Today Yandex.Taxi is one of the largest aggregators in the country in terms of the number of orders. It operates in 126 major cities of Russia, as well as in Belarus, Moldova, Ukraine, Armenia, Georgia, Kyrgyzstan, Kazakhstan, Uzbekistan, Latvia. According to official data, more than 200 thousand drivers are connected to the system.

One of the main points that ensure the relevance of the system is high quality service. A well-functioning system of interaction between drivers and passengers helped achieve this.

The Yandex Taxi aggregator is structured as follows:

1. To start working in the system, the driver must register in it. It is noteworthy that the company only allows orders legal entities or individual entrepreneur, so no random “bombs” can approach you. An additional guarantee is regular special certification of drivers and setting requirements for cars.
2. The client also registers in the system. To place an order, he must enter and confirm a phone number. Next, the client specifies the travel destinations and payment option.
3. Once the order is received, it is sent to the first wave of drivers. It includes only the most reliable and trusted users who have been working for a long time and receive good feedback.
4. If there is no response within 30 seconds, the second distribution begins, this time to all drivers nearby. The more time passes from the moment of ordering, the larger the area covered by the alert.
5. When the driver takes the order, the customer sees information about where his car is, how it is moving and when it will arrive at the place. The total cost of the trip is also displayed.
6. If the order was made in error, it can be canceled before the driver arrives. If you did this later, you will have to pay a penalty.

The service's operation scheme is approximately the same for both the application and the website. Everything is extremely simple, transparent and understandable.

Yandex.Taxi is a convenient and popular service. He does everything for his clients and tries to keep up with the times. The company not only offers transportation services, but also adds interesting innovations to them. For example, in 2015, cars with helmets were launched in large cities (Moscow, St. Petersburg) virtual reality, with which you can emulate a trip through a tropical forest. You won’t be able to specially call such a car, but if you’re lucky, you’ll get a lot of impressions from a regular trip around the city.

The important advantages of Yandex.Taxi are:

• the ability to call a car without calling the dispatcher and without talking on the phone at all. This approach is convenient not only for people with speech impediments, but also for introverts or those who are in a noisy room/outdoor where they will be hard to hear;
• favorable rates. The company offers affordable prices for most cities, often lower than the market price. An additional advantage is that the price is known when ordering;
• fixed price for a trip to or from the airport. The system allows you to call a car at an affordable price, which averages about 1000 rubles, which is very little compared to 4-5 thousand for private owners;
• several payment methods, including you can transfer money in cash, through Apple Pay, pay by card or Yandex.Money (not for all cities). You can also use promotional codes to get discounts;
• cars are found very quickly. The average waiting time is 10 minutes, while in popular places (airports, train stations, attractions) a car can arrive in two minutes, or even less;
• carriers and vehicles are carefully checked to prevent customer dissatisfaction. Drivers who often receive good ratings are given higher priority, which allows for a significantly higher level of service. Even delays are recorded;
• There are many tariff options to suit every taste. You can choose the type of car and various additional services;
• There is a bonus program that starts working when you become a regular customer. To do this, you need to make at least three orders;
• Regular customers have the opportunity to place two orders at the same time (convenient for large companies).

Yandex.Taxi also has protection for the driver: customers who are too scandalous and arrogant are marked with a special flag, which signals that the order may be fraudulent.

Taxi service rates may vary in different cities, so it is important to keep track of exactly what conditions the application offers you. All tariffs include a free wait of 3 minutes. The cost of the trip may be increased during busy hours.

• "Combo";
• "Economy";
• "Comfort";
• "Comfort+";
• "Business";
• "Minivan";
• "Children's."

The price depends on what category of transport you will receive when ordering a car. So, by ordering “Economy” you can wait for any random car, but the “Business” tariff guarantees that a car of executive class or at least the closest category will come to you.

You can calculate the cost of the service not only for a direct route, but also for a complex route. You might, for example, pick up your child from school, drop by at work, or drop off things for a friend. Specify several addresses at once when calling, and the service will build a route for the driver, calculating the cost of all movements at once.

In addition to the division into tariffs, within each tariff there is a division into tariff groups: “Weekend tariff”, “Day” and “Night”. The cost of the trip depends on them, for example, in the “Economy” tariff, the “Day” option offers to pay 99 rubles for 4 minutes of travel, and the “Night” option requires the same amount for 3 minutes of travel. The options included in it also depend on the group.

If you wish, you can leave a tip for the driver. They will be debited from the card within 30 minutes after the trip if you completed it by clicking the “Done” button.

Yandex.Taxi offers a fairly wide range of opportunities for the client. Additional services include:

• non-smoking salon;
• transportation of bicycles, skis;
• transportation of animals;
• a car with a yellow license plate (you can drive in lanes designated for public transport);
• air conditioner;
• luggage (in the cabin or separately) and much more.

We should also say something about traveling with children. The company introduced three categories of child seats back in 2015:

• from 9 months to 2 years;
• from 2 to 5 years;
• from 5 to 12 years.

Previously, you could only order one seat; now you can add a seat and a booster, or two boosters, to your order.

Yandex Taxi website is a large map on which you can indicate your arrival and departure points. Its functionality is a little more modest than that of the application, since there may be problems with geolocation. But there are enough links to information, rules, tariffs, etc.

You can place a demo order on the website to understand how the system works. You will also have access to a choice of options and time, although the time can only be specified in two ranges: “in the near future” and “in 10 minutes.” You cannot call a taxi at a specific time in the future (for example, 10 a.m. the next day).

The Yandex.Taxi application is included in the “Top Free” programs for mobile phones in the “Maps and Navigation” category in Google.Play, taking 1st place there. IN App Store The application is in 1st place in the “Travel” category, it is present in the Microsoft Store, but has a slightly lower rating, since in terms of functionality it lags behind its analogues for other operating systems.

In the application you can use the same tariffs as on the website. The selection of options is also standard. You can choose to pay by card or cash. If you want to pay with a card, you need to link it to the application. Money, including fines, will be written off automatically.

The special feature of the program is that it allows you to calculate the ideal point to call a driver and start the trip, as well as see where each of the service cars is located. You, of course, can specify any point on the map, but the program, based on an analysis of data on the location and movement of active drivers, suggests a place that meets the following characteristics:

• is located near you. Places within a 1-2 minute walk are usually offered;
• has a platform for the driver to stop. This can be either a parking lot or another place where a taxi can stop without fines;
• saves you money. The driver spends a minimum of time traveling from this point to the final point; you don’t have to spend a long time getting out of yards or looking for a way in a traffic jam;
• allows the car to arrive as quickly as possible.

If you regularly use the application, it will help you quickly enter the address. The program remembers all the places you go and can understand where and at what time you are going. When ordering a car, you will only need to confirm your destination.

Important! When installed on mobile device The program requires the following permissions: access to identity, contacts, location, SMS, calls, media files, storage, camera, microphone, Wi-Fi information, device ID and other data. In fact, the program can collect all the information about you, but Yandex is considered reliable, so you can hope that personal data will not fall into the wrong hands.

So, you want to order Yandex.Taxi. What needs to be done for this? To get started, install the application or go to taxi.yandex.ru. You will have to specify and confirm your phone number in the application. The system will automatically indicate your location, all you have to do is indicate on the map exactly where you are. If your location is difficult to see on the map or geolocation does not work, simply enter the desired address.

The next point is choosing a tariff. Next to each tariff there is a small button with the letter i. If you click on it, a menu with a description of all the options becomes available. Select the car you need, specify additional options, and click the “Order” button.

As soon as you click “Order” the search for a car begins. At this time, you can change your mind and cancel the order.

As soon as the driver is found, you will be notified. A car will appear on the map, which will move with the driver. At this stage, you can also cancel the order for free (to do this, click on the three dots at the bottom of the screen). As soon as the driver arrives, canceling the order becomes subject to a fee (on average it will cost you 99 rubles).

Next, you find a car (all data about it is displayed on the screen) and go on your planned trip. Payment can be made both before boarding a taxi (by non-cash methods) and upon arrival (in cash).

After the trip, you can rate it out of five and write a review. The driver does not see it, just as he cannot find out what this or that client wrote. For low ratings and regular negative reviews, the driver may be disconnected from the aggregator.

Does Yandex.Taxi have any disadvantages?

Any service has drawbacks, but to Yandex.Taxi’s credit, almost all problems are related not to the aggregator itself, but to the drivers. Users encounter the following difficulties:

1. When paying in cash, the driver demands tips and gives incorrect amounts. The solution is simple: pay by bank transfer. If you have a receipt and transfer, Yandex.Taxi will return your money or help resolve the dispute.
2. Drivers are inadequate, sick, want to sleep, etc. Leave complaints about such people, the aggregator will remove them from the database. You can also record the driver’s behavior on your phone and Yandex.Taxi will try to smooth out the impression.
3. The final cost of the trip turns out to be significantly higher than what was stated during the calculation. Usually in such situations the client is to blame for forgetting to clarify little things like an additional stop. But if this is not your fault, contact the aggregator, they will accommodate users halfway.
4. The main criticism towards Yandex.Taxi comes from drivers, since the service offers very low wages for their labor. From the client's point of view, there are very few, if not any, downsides.

Yandex.Taxi is a popular service that offers the client many opportunities and interesting features. It is safe to use, since each machine is monitored by an operator and its movements are recorded. When faced with problems, you can count on an adequate solution and help from the aggregator. In any case, the pros of using the app and website greatly outweigh the cons.

For a taxi service, an important aspect is its reputation and how well the service serves its customers. For a taxi, the ability to quickly move and respond to calls is extremely important. No one is interested in calling a taxi and waiting for the car for who knows how long. Reliability and comfort are always valued. Therefore, for any taxi service, speed and quality of customer service come first. Experienced drivers and competent dispatchers will help you quickly get to your destination at an affordable and low price.

How to place a Yandex taxi order from a mobile phone

On our website you can find out how to call a Yandex taxi from a mobile phone. It's profitable, fast and very easy. All you need to do is just dial the number and say the address where you need the taxi to arrive. The operator will tell you the exact time and how long the car will arrive, so you know when to meet the taxi driver.

We offer the following:

• reliability and comfort;
• ease of use of our services;
• passenger safety;
• experienced drivers;
• competent dispatchers;
• low prices;
• discounts and bonuses.

How to call a Yandex taxi from a mobile phone in Moscow

You can learn how to call a Yandex taxi from a mobile phone in Moscow from any of our dispatchers or drivers. This is done very quickly. Our service has extensive experience in this service area. You choose a fast and convenient route to your destination.

We have experienced drivers who will always help you get to your destination as quickly as possible. A system of discounts and bonuses for regular customers will make our services even more attractive to you. We care about your time and that you arrive on time. Our reputation speaks of our responsible attitude towards each client. We find an individual approach and always try to serve you as best as possible.