Operator MTS Ivatsevichi mobile phone. Communication with a “live” MTS operator. Feedback for corporate clients

When using MTS communication services, subscribers often have certain questions - regarding the quality of communication, tariffs and services, coverage area, etc. The most in a simple way To get answers to questions and solve problems, call the hotline. MTS communicates with the operator in several ways, which we will discuss in detail in our review.

Contact the MTS operator

0890 or 8-800-250-08-90

If you encounter problems while using mobile communications, you can try to solve them yourself. Especially for this, the MTS operator is actively promoting self-service services to the masses. Here you can order details, connect or disconnect any services, set a melody, check the tariff plan and view the latest receipts of funds (or the lack of these receipts). Self-service in the MTS network is carried out through “ Personal account"and branded application– the latter allows you to get all the necessary information directly from your tablet or smartphone.

Despite all this, the help of a live consultant cannot be compared with any automated service - only the operator himself is best versed in some details. Here are the ways we can contact the MTS operator if the “Personal Account” and the application do not produce results:

• Through your mobile phone;
• Via another mobile or landline phone;
• Via the feedback form.

If any of this does not help, there is another way to get help - at the nearest service office, where you will have a chance to communicate with MTS operator consultants live.

Despite the presence help desk When working in telephone mode, operators often operate with templates - extracting extended information from them becomes a problem.

Contact the MTS operator by phone

Let's see how to contact the MTS operator from a mobile phone. Recently, MTS is increasingly hiding contact information that used to appear everywhere - on the official website, on envelopes with SIM cards, as well as in advertising materials. Today the situation has changed, and in order for an unknowing person to be able to establish contact with an MTS consultant, he will have to find a contact phone number.

Please note that on home page There are no contact numbers left on the site, and navigation through other departments is extremely confusing. Let's clear up this confusion - The short number 0890 will help you quickly contact the MTS operator. Dialing is very simple:

• Call the specified number from your handset;
• Wait for the answer from the autoinformer;
• Select the section you are interested in (mobile communications, Internet, home Internet, financial services) by pressing the appropriate button;
• Listen to the autoinformer - it will tell you which button you need to press to get in touch with the MTS operator.

Previously, we could immediately press the “0” key after dialing and get connected to the MTS operator. Today, access to consultants has been hidden in other sections.

Sometimes it begins to seem that the structure of the autoinformer changes almost every week. If something changes in it, you will only need to listen carefully to the prompts. By the way, at night, communication with MTS consultants may not be available - you will have to wait until the morning.

If you are not yet an MTS operator or you do not have your own mobile phone in your hands, but you need to communicate with an operator, call the alternative number 8-800-250-08-90. This number allows you to contact the MTS operator by phone from the numbers of other operators (including landlines). For those who are in roaming, international or national, there is a special number for quick communication with the operator +7-495-766-01-66.

While roaming, dial phone numbers in international format starting from +7. Otherwise, communication with the MTS operator (as with any other subscribers in the world) will be impossible.

Alternative method of communication

Many subscribers are interested in how to contact the MTS operator directly. Unfortunately, this technical feasibility no, so in any case you will have to wade through the jungle of the autoinformer. This is the only way to contact the MTS operator at 0890 or 8-800-250-08-90. Remember that there are simply no other numbers.

If you don’t want to deal with tedious dialing, go to the “ mobile connection– Support – Customer Service – Feedback Form” and make a request. Here you can get help regarding the functioning of cellular communications, home internet, digital TV and landline telephony. Select the appropriate topic from the branched menu and provide all the necessary information:

• Phone number or contract in relation to which the request is being made;
• Contact phone number;
• Last name, first name and patronymic;

Sometimes it becomes necessary to make a call to the Mobile TeleSystems operator. However, today it is more difficult to implement this than it might seem. Many of the company’s services are automated, and therefore most issues can be resolved using an automatic service, or on the operator’s website, where there are solutions for most difficulties. However, there are times when you need to make a call to an operator, but not everyone knows his number.

Communication with the MTS operator is free

One of free ways communication with the operator means making a call to the short number 0890. But this is quite problematic, because you will need to listen to a lot of information from the driving instructor. Next, by pressing a certain sequence of keys, you will go into standby mode, the duration of which can be from a couple of minutes to an hour.

The easiest way to contact the operator is to call the multi-channel official phone number: 8-800-250-08-90. Calling him is also free. It will be much easier to reach him here.

By calling the above number, you will hear the voice of an autoinformer. From the first moments you hear it, immediately press the “1” key, then “0”. The automatic service will ask you to rate the operator’s work in the call center, press “1”, then “0”. Within a short period of time after this, you will be connected to an operator.

This fact should be taken into account: on a multi-channel telephone technical support Customers can be reached from any phone, with the exception of mobile phones connected to MTS. Due to the lack of other means of communication near you, you can call a specialist using the short number written above in this article.

How to contact using a short number

It is often not easy to reach an operator, because approximately several thousand people are trying to do the same from their mobile phones at the same time. Each of them requires operator assistance in a variety of issues.

In order to call a specialist directly, you will need to listen to the menu and enter the required numbers in a certain order. To speed up and simplify the process, and to avoid listening to a lot of information that is not important to you, just remember the combination of numbers needed to communicate with the operator.

1. Key "1".
2. Then "0".
3. You will be redirected to a menu to evaluate the operator's performance. There, immediately press “1” or “0”, it doesn’t matter.

Over the past few years, companies providing cellular communication services on the Russian market have made serious adjustments to the work of customer support services. MTS was no exception. If previously subscribers relied mainly on the staff of the consultation center to resolve issues, now increasingly they have to find answers on their own using social networks and their Personal Account (PA). Nevertheless, today you can easily call the MTS operator if you know about some nuances. So, how to call the MTS operator - we have collected all the current communication methods below!

One cannot but agree with the statement that there are a huge number of issues that artificial intelligence, presented in the form of chat bots and auto-informers, cannot solve. Sometimes only a person can get to the bottom of a problem and help solve it quickly. Below are several effective ways, thanks to which you can call the operator on a mobile or landline phone, as well as alternative methods of communication with the MTS help desk.

1. Call to a short phone number for MTS operator users. Finding themselves face to face with questions, the first thing subscribers do is try to resolve them through the call center by calling the service number 0890. But if previously a call in total took no more than 5 minutes, now you can wander through the voice menu for a long time or listen to a melody while waiting for the operator to answer. To speed up the process of connecting with a “live” consultant, it is recommended that while listening to the autoinformer, press the number 2 and after a couple of seconds 0. In addition, it is worth trying another variation: first 5 and then 0.
2. Call the MTS operator from any mobile phone. Recently, cases where it is impossible to quickly contact a consultant using a short service phone number have become a common occurrence. Therefore, you always need to have a number in reserve that you can call from a SIM card of another operator. To communicate with the MTS contact center, this is toll free number 8-800-250-08-90. By calling it from a Megafon, Beeline or Tele2 SIM card, the subscriber is taken to the voice menu, in which he should press 2 and then 0. After this, you just have to wait for the operator’s response.
3. Call MTS from a landline number. To call a “live” operator from landline phone, you should dial the phone number 8-800-250-08-90 and perform operations similar to the previous paragraph. In this case, outgoing calls are also not charged.
4. Calling an MTS operator from a mobile phone while roaming. Before traveling abroad, each subscriber must write down in his phone book contact center number +7-495-766-01-66 to contact the MTS technical support operator in roaming. If necessary, you can call it both from neighboring Belarus and from distant Vietnam. Regardless of the country you are visiting, contacting the operator at the specified number is free of charge. By the way, on the official website of MTS it is said that this number is also available for subscribers who find themselves in national roaming.

Alternative ways to contact the MTS operator

It is not always possible to call and get through to the operator’s technical support, therefore, as an alternative, MTS offers its customers to fill out the feedback form located on the main page of the site. Here you can not only ask a question, but also report fraud or leave a complaint. Before asking a question, you will have to fill out a short form and choose a response delivery method: in the form of a call from an operator, an SMS message or an email. By the way, the first option for getting an answer is a great way to chat live and ask a few more questions.

Through your personal account

Everyone who uses the services of the Personal Account and the My MTS application has the opportunity to independently resolve the situation. The user's personal account serves as a powerful tool for the user in managing their tariff plan, connected services and other functions.

By mail

To receive technical support, you do not have to be an MTS subscriber. Just send a letter to [email protected] With detailed description Problems.

Social networks and MTS

Do you need to contact an MTS support specialist? In this section you will find contact information mobile operator for subscribers of all service regions.

Unified toll-free MTS customer support number:

Call MTS for free from any mobile and landline phone in Russia. Short number 0890 - for free calls from MTS.

How to call the MTS hotline?

To contact directly MTS support operator, call the toll-free number 8800 250 0890, stay on the line and listen to the end of the automated voice system message. You will be transferred to the first available employee of the mobile operator's hotline.

Please note that during peak hours when MTS help desk a significant number of subscribers are dialing at the same time, there may be delays in the operator’s response. For your convenience, the system will announce the approximate waiting time for an employee to respond.

For free calls to the MTS help desk, you can use either the operator’s service intranet number - 0890 (calls to which are completely free from mobile phones within the coverage area of ​​the MTS network) or a single free number 8800 250 0890, which you can call without a doubt from any landline or mobile phone of another operator. At the same time, the call will be free for you, even from mobile phones of operators - Megafon, Beeline or Tele2.

Other MTS help desk numbers

The MTS group of companies unites not only a cellular operator, but also a financial organization and an Internet provider and offers its clients an additional federal number for communication with help desk employees and technical support of all departments. Use the phone number below if you are a client of one or more divisions of the MTS group of companies.

Calls to the single help desk number 88002508250 are not paid for by subscribers of any Russian telecom operator (including MTS, Rostelecom, Megafon, Beeline and Tele2). For calls from MTS, use the short hotline number 0890 (free).

Number for calls to MTS from abroad

When outside Russian Federation, the above telephone numbers will not work, because they are intended for calls from numbers registered in Russia. Use the phone number listed below to call MTS from roaming or from a phone registered in another country.

+7 495 766 0166

When you are in international and national roaming MTS, calls to +7 495 766 0166 are free of charge. If you call the MTS contact center from another telecom operator (both mobile and landline), payment will be made in accordance with international communication tariffs. We recommend checking in advance how much a minute of conversation will cost, especially if you are calling from a hotel phone.

Technical support specialists work for customers in all popular in social networks and answer questions about e-mail. Additional information you will find in the main section.

Geography of MTS work

The contact center of Mobile TeleSystems OJSC and the technical support service for subscribers operate for the operator’s clients in the following regions of Russia:

Moscow and St. Petersburg, Republic of Adygea (Maikop), Altai Territory (Barnaul), Amur Region (Blagoveshchensk), Arkhangelsk Region (Arkhangelsk), Astrakhan Region (Astrakhan), Belgorod Region (Belgorod), Bryansk Region (Bryansk), Republic of Buryatia (Ulan-Ude) , Vladimir region (Vladimir), Volgograd region (Volgograd), Vologda region (Vologda and Cherepovets), Voronezh region (Voronezh), Republic of Dagestan (Makhachkala), Jewish Autonomous Okrug (Birobidzhan), Transbaikal region (Chita), Ivanovo region (Ivanovo) , Republic of Ingushetia (Magas), Irkutsk Region (Irkutsk), Kabardino-Balkarian Republic (Nalchik), Kaliningrad Region (Kaliningrad), Republic of Kalmykia (Elista), Kaluga Region (Kaluga), Kamchatka Territory (Petropavlovsk-Kamchatsky), Karachay-Cherkessia Republic (Cherkessk), Republic of Karelia (Petrozavodsk), Kemerovo Region (Kemerovo), Kirov Region (Kirov), Komi Republic (Syktyvkar), Kostroma region(Kostroma), Krasnodar region(Krasnodar, Sochi, Novorossiysk, Anapa), Krasnoyarsk region(Krasnoyarsk), Kurgan region (Kurgan), Kursk region (Kursk), Leningrad region (Vyborg, Luga), Lipetsk region (Lipetsk), Magadan region (Magadan), Republic of Mari El (Yoshkar-Ola), Republic of Mordovia (Saransk) , Moscow region (Odintsovo, Sergiev Posad, Ramenskoye, Lyubertsy, Krasnogorsk, Mytishchi, Shchelkovo), Murmansk region (Murmansk), Nenets Autonomous Okrug (Naryan-Mar), Nizhny Novgorod region (Nizhny Novgorod), Novgorod region (Veliky Novgorod), Novosibirsk region (Novosibirsk), Omsk region (Omsk), Orenburg region (Orenburg), Oryol region (Oryol), Penza region (Penza), Perm region (Perm), Primorsky region (Vladivostok), Pskov region (Pskov), Altai Republic (Gorno) -Altaisk), Republic of Bashkortostan (Ufa), Rostov region (Rostov-on-Don), Ryazan region (Ryazan), Samara region (Samara), Saratov region (Saratov), ​​Sakhalin region (Yuzhno-Sakhalinsk), Sverdlovsk region (Ekaterinburg ), Republic of North Ossetia - Alania (Vladikavkaz), Smolensk region (Smolensk), Stavropol region (Stavropol), Tambov region (Tambov), Republic of Tatarstan (Kazan), Tver region (Tver), Tomsk region(Tomsk, former Tomskaya cellular"), Tula Region (Tula), Republic of Tyva (Kyzyl), Tyumen Region (Tyumen), Udmurt Republic (Izhevsk), Ulyanovsk Region (Ulyanovsk), Khabarovsk Territory (Khabarovsk), Republic of Khakassia (Abakan), Khanty-Mansi Autonomous Okrug - Yugra (Khanty-Mansiysk), Chelyabinsk Region (Chelyabinsk), Chechen Republic (Grozny), Chuvash Republic (Cheboksary), Chukotka Autonomous Okrug (Anadyr), Republic of Sakha (Yakutsk), Yamalo-Nenets Autonomous Okrug (Salekhard) and Yaroslavl Region (Yaroslavl) .

Please note that communications with MTS Help Desk hotline staff are recorded. This is necessary solely to improve the convenience of the company's clients. If such a need arises, the service quality control service will be able to listen to the conversation and evaluate the competence and politeness of the operator’s hotline employee.

All phone numbers listed in this section are as of August 2018. You will find additional information on the official website of the telecommunications operator www.mts.ru. In addition to clients of the MTS operator, support is provided for A-Mobile and Allyo subscribers.