MTS telephone connection. A single toll-free support number for the MTS group of companies. How to contact from another network

Contact information and phone numbers subscriber service"MTS" for residents of all regions of Russia, access to the MTS "Personal Account" and other methods of communication with the operator's help desk.

Unified toll-free MTS customer support number:

Calls to the MTS help center number 8800 250 0890 are not charged from city and mobile telephone numbers in Russia.

How to call MTS?

A call to the MTS support service using the Hotline numbers from anywhere in Russia, including Moscow and St. Petersburg, will always be free. To contact the operator's customer service With mobile phone , connected to cellular network MTS, please use a free short phone help desk and technical support (only for MTS subscribers in Russia).

To call MTS from a mobile phone of another operator (Megafon, Beeline, Tele2, Rostelecom, Yota) or a landline phone, to contact an MTS support operator for free, use the phone number 8800 250 0890.

To obtain personal information, manage services and change the established tariff, please be prepared to provide your passport information to the Hotline employee. Please note that some additional services may be charged according to your operator's tariffs. MTS call center operator?

Single toll-free support number for the MTS group of companies:

This number provides support for MTS cellular communications, MTS Internet and television clients and "". All calls to the number 8 800 250 0890 paid by MTS. Calls to line number 8800 are absolutely free for callers from landline or mobile phones registered in Russia.

Support number for calls from Moscow and abroad:

When you are in MTS roaming outside of Russia, you can call the operator at +7 495 766 0166 from your mobile phone completely free of charge.

Calls to the contact center landline number +7 495 766 0166 from phones of other cellular operators (including Megafon, Beeline and Tele2) and from local numbers are paid in accordance with the tariffs of the telecom operator. Use this number if you are in international roaming or want to call MTS from a foreign number. Be sure to dial the help desk number in international format from +7 and check the cost of international calls. This is especially important if you are calling from a phone in a hotel room.

MTS subscriber service provides consultations and support to customers on issues of connecting and disconnecting services (both paid and free), changing tariff plan, providing information on the account, blocking the SIM card and other requests. You can contact support 24 hours a day.

MTS subscriber personal account

The MTS group of companies combines three areas: MTS Mobile Communications, and. Each of them has its own separate Personal Account. Please, choose Personal Area depending on which MTS division you are a client of.

Client's personal account available on the official website of the MTS Russia operator. To obtain information about the possibility and procedure for connecting a personal account, with any requests and comments on its operation, please contact the “Mobile Tele Systems” support number 8800 250 0890 or 0890 s mobile MTS.

MTS online customer support

Couldn't quickly get through to the MTS operator help desk? Then contact us via special section feedback on the MTS website. In this section, you can ask any question, complain, express gratitude, or leave a request for work mobile operator and service in official offices and showrooms. You can also ask any questions regarding the MTS cellular network (claims, services, tariffs) in an email to the official address This address Email protected from spam bots. You must have JavaScript enabled to view it.. The company's specialists will try to answer your request as soon as possible.

MTS subscriber service employees are always available to communicate with subscribers in the most popular in social networks: MTS groups In contact with, on Odnoklassniki , V Facebook And Google Plus . You can count on a prompt response through these communication channels with MTS.

Prefer to follow the latest news operator MTS in a more concise form? In addition to accounts on social networks, MTS maintains an official micro-blog in Twitter where all the latest news and useful information for subscribers are regularly published in a concise form.

Cities in which MTS operates

MTS customer support operates in the following regions and cities of Russia:

Moscow (Moscow) and St. Petersburg (St. Petersburg), Republic of Adygea (Maikop), Altai Territory (Barnaul), Amur Region (Blagoveshchensk), Arkhangelsk Region (Arkhangelsk), Astrakhan Region (Astrakhan), Belgorod Region (Belgorod), Bryansk Region (Bryansk), Republic of Buryatia (Ulan-Ude), Vladimir Region (Vladimir), Volgograd Region (Volgograd), Vologda Region (Vologda), Voronezh Region (Voronezh), Republic of Dagestan (Makhachkala), Jewish Autonomous Okrug (Birobidzhan), Trans-Baikal Territory (Chita), Ivanovo Region (Ivanovo), Republic of Ingushetia (Magas), Irkutsk Region (Irkutsk), Kabardino-Balkarian Republic (Nalchik), Kaliningrad Region (Kaliningrad), Republic of Kalmykia (Elista), Kaluga Region (Kaluga), Kamchatka Territory (Petropavlovsk-Kamchatsky), Karachay-Cherkess Republic (Cherkessk), Republic of Karelia (Petrozavodsk), Kemerovo Region (Kemerovo), Kirov Region (Kirov), Komi Republic (Syktyvkar), Kostroma region(Kostroma), Krasnodar region (Krasnodar, Sochi, Novorossiysk), Krasnoyarsk region(Krasnoyarsk), Kurgan region (Kurgan), Kursk region (Kursk), Leningrad region (Vyborg, Luga), Lipetsk region (Lipetsk), Magadan region (Magadan), Republic of Mari El (Yoshkar-Ola), Republic of Mordovia (Saransk) , Moscow region (Odintsovo, Sergiev Posad, Ramenskoye, Lyubertsy, Krasnogorsk, Mytishchi, Shchelkovo), Murmansk region (Murmansk), Nenets Autonomous Okrug (Naryan-Mar), Nizhny Novgorod region (Nizhny Novgorod), Novgorod region (Veliky Novgorod), Novosibirsk region (Novosibirsk), Omsk region (Omsk), Orenburg region (Orenburg), Oryol region (Oryol), Penza region (Penza), Perm region (Perm), Primorsky region (Vladivostok), Pskov region (Pskov), Altai Republic (Gorno) -Altaisk), Republic of Bashkortostan (Ufa), Rostov region (Rostov-on-Don), Ryazan region (Ryazan), Samara region (Samara), Saratov region (Saratov), ​​Sakhalin region (Yuzhno-Sakhalinsk), Sverdlovsk region (Ekaterinburg ), Republic of North Ossetia - Alania (Vladikavkaz), Smolensk region (Smolensk), Stavropol region (Stavropol), Tambov region (Tambov), Republic of Tatarstan (Kazan), Tver region (Tver), Tomsk region(Tomsk), Tula Region (Tula), Republic of Tyva (Kyzyl), Tyumen Region (Tyumen), Udmurt Republic (Izhevsk), Ulyanovsk Region (Ulyanovsk), Khabarovsk Territory (Khabarovsk), Republic of Khakassia (Abakan), Khanty-Mansi Autonomous Okrug — Yugra (Khanty-Mansiysk), Chelyabinsk region (Chelyabinsk), Chechen Republic (Grozny), Chuvash Republic (Cheboksary), Chukotka Autonomous Okrug (Anadyr), Republic of Sakha (Yakutsk), Yamalo-Nenets Autonomous Okrug (Salekhard) and Yaroslavl region (Yaroslavl) ).

Additional information on special MTS tariffs and on our website.

In contact details, tariffs, addresses of official websites and geography of presence mobile operator subject to change. Check current reference information by calling the 24-hour Mobile Tele Systems hotline (reference and information service of the telecommunications company) 8800 250 0890 or on the company’s official website www.mts.ru. Information about multi-channel phone numbers. and links are current as of January 2019.

To control the quality of customer service, all conversations with operators of the MTS subscriber service consultation center are recorded. We ask you to be understanding when recording, as this is necessary to control the quality of customer service. All your additional questions, including “ ” or, for example, “What is the MTS operator number,” will be considered and will receive a prompt response from the MTS support service as well as on the official website of the telecommunications company.

Support centers are created by operators to provide the client with the most convenient assistance when communication problems arise. But center operators can solve almost any issue. Calls to them are made absolutely free , and employees work around the clock.

Question: “How to call the MTS Russia operator?” may arise in other cases, for example, when it is required detailed information about the tariff. It is useful to call the operator and, if necessary, connecting additional services or internet settings. After all, it’s much faster to take advantage of the MTS opportunity call the operator for free than going to the office for every action or looking for commands on your own.

How to call the MTS operator for free

Usually clients no questions arise with how to call the MTS operator. You can find the support center number on all packages and documents included in them. If for some reason paper from SIM card were lost, then it’s worth writing down how to call the MTS operator directly free of charge. For these purposes, the company has allocated a special number 0890 . Regardless of region connection is the most convenient way to call the MTS operator.

Before the MTS operator answers, the phone number support center allows you to view the menu where you can find it yourself lots of useful information. It is likely that this will be faster, since you will be able to talk to the MTS operator only after a long wait.

Important! MTS subscribers have access to a free call to the operator in any region of Russia. In addition, you can reach a specialist even if your SIM card is blocked due to a low balance.

The most frequently asked questions related to how to quickly call to the MTS operator, specifically to users mobile communications. Them recommended to use single support number 0890 . Also call the MTS operator from mobile for free subscribers can use the phone 8-800-2508-250 . This number allows you to call the MTS operator for free from any home and mobile Russia.

Important! When you are in intranet roaming, it is better to use the number 0890 to contact the operator. This will help avoid billing errors.

Today, MTS's services are very diverse. Among them there are Not only cellular , but also the Internet, television and even banking. If the subscriber no possibility call from cellular MTS, then he should dial the number 8800250-0890 .

When you find outside Russia Toll-free 800 series numbers will no longer be available. Nevertheless, a person may need to both call MTS and resolve urgent issues . In this case, federal MTS telephones are available for communication with the operator +7-495-7660166 .

Important! Call the number+7-495-7660166 free only for MTS clients. In other cases, you will have to pay for the call according to the terms of the tariff plan.

Phones for communication with mobile operators of other operators

Short number available only to subscribers , registered in the MTS network. The rest will have to for free communication dial the phone with the operator 8800250-0890 . This number is available from all mobile and landline phones that are registered from Russian telecom operators , you won’t be able to call it from other countries.

MTS Customer Application Processing Center

Service legal entities differs significantly from providing services to private clients. They need to record their applications through a specialized service . Let's look at its main features:

• Activation or deactivation additional options, services, etc. are performed based on requests within 1 day .
• You can use the service only after submitting written statement to link the organization's mail. It certified by seal, signed by the director of the company and on paper transferred to one of the nearest salons.
• Applications can be submitted via corporate e-mail address or by fax +7-495-7660058 . In this case, the papers no longer need to be certified by the head of the organization.

MTS support for organizations

The company service center is ready to help clients and legal entities at any time. persons. Through it you can do following operations :

• Transfer money And options between accounts, as well as their combination.
• Order and receipt financial documentation, including a variety of reports in paper or electronic form.
• Ordering new numbers And services, as well as turning them off.
• Tariff changes And numbers, as well as installing and removing locks.

Support for legal entities persons by fixed numbers

Organizations also can 24/7 contact support. They have access to information, including on fixed-line services. Support center operators will answer all questions by services offered, will tell you about long-distance communication services, help you connect or disable additional options, and also accept an application for concluding a contract.

Some issues are difficult to resolve without the help of the MTS help desk, but it is not always possible to get through on the first try, so the MTS company has provided several options for contacting the MTS Russian operator:

Ask a question to the MTS operator by phone by dialing the support number or choose another method of communication - it’s up to you.

How to call from a mobile?

We have already briefly described the main method of communication with the MTS network operator - using a call from a mobile phone. Now it’s worth taking a closer look at this method and some of the others listed - Additional Information will help to avoid a lot of problems that tend to arise when moving “from words to deeds.”

So, we are talking about ways to contact a “live” operator, that is, not a robotic system, but a real person whose job is to listen carefully to your problem and help solve it, focusing on the specifics of a specific situation. Now step by step.

As for waiting on the line itself, it is best to resolve your problems with the operator in the first half of any weekday, ideally before the lunch break. At this time you will hardly have to wait more than 2-3 minutes. In the afternoon, and even more so on weekends, the network is overloaded. Everyone wants to resolve their issues at this time, because it is the most convenient, but this is precisely what prevents a speedy resolution. The network is simply overloaded at one time, and idle for a long time at another.

How to contact from another network?

Now let's look at the situation when you are not an MTS subscriber, but you really need to call the MTS operator. This happens, for example, when one of the family members wants to restore a phone number whose SIM card was lost along with the phone.
There can be many situations, but the essence is the same - you are not an MTS subscriber, but you need to call the support service of this operator as soon as possible (preferably without spending money).

The way out of the situation is very simple - dial with mobile number 8-800-250-0890, and press the call key. For subscribers of other networks, by default, redirection to a queue to a “live” operator is provided, however, the algorithm of the service is regularly updated, so you may encounter, for example, a command menu.
As a rule, there is nothing complicated: you just need to select the command called “ Technical support", after which you will be redirected to the operator.

Please note that calls to 8-800-250-0890 are possible for all subscribers existing networks, but only on the territory of Russia - a different number is provided for communication with the MTS operator outside the Russian Federation. MTS does not charge a fee for a call to the specified number; withdrawal of funds is possible only at the initiative of your network operator, but most large companies they don't do this.

How to call from a corporation?

If you are the owner or person responsible for a corporate number and want to contact the operator, there is no point in waiting extra time! You can combine accounts, carry out basic operations, find out current data and much more using a special corporate number. Everything is very simple: dial 8-800-25-00-990 from your mobile phone and press the call key.

MTS support service operates around the clock, accepting calls from subscribers. You can dial here using three telephone numbers– for network clients, for calls from numbers of other operators, for calls from international roaming. To call the MTS operator, use our instructions for quick dialing.

How to call an operator from an MTS mobile phone

First, you need to remember that it is impossible to contact the operator’s specialists without an answering machine. There are no telephone numbers on the network that allow you to call directly. It is also impossible to order back call– this functionality is not implemented. For everything else, there is a free short number 0890, working around the clock.

The MTS help desk number 0890 is multi-channel. Call center specialists process dozens of simultaneously incoming calls. The waiting time for a consultant during peak hours is 10-15 minutes, sometimes longer. During free hours, a connection to a live operator is established in 1-2 minutes. The queue is formed automatically; you cannot influence it. Calls to the MTS operator number 0890 are free.

There is an opinion that priority in dialing is given to subscribers with the highest subscription fee. According to the same version, subscribers using tariffs without a monthly fee are moved to the end of the queue.

How to call from any mobile or landline

To call MTS from another operator, you should dial a single number 8-800-250-0890. It is available from both mobile phones and landlines– from mobile phones for free, from landlines too, as well as to any numbers in the 8800 standard. Dial the number, go through the voice menu, wait for a connection with a live consultant and ask him a question of interest.

There is a small life hack - if the MTS 0890 phone does not connect to specialists, call 8-800-250-0890 from another phone (Beeline, MegaFon, Tele2, Tinkoff). A similar scheme is used on Beeline - clients of this network dial the hotline from numbers of other operators (as well as from landline phones).

Number for corporate clients and legal entities

Help desk for individuals is not suitable for solving problems corporate clients. A separate hotline has been created for them at 8-800-250-0990. She works with individual entrepreneurs and legal entities. Do not use this number if you are an individual - only corporate clients are consulted here.

How to call an MTS operator in Crimea

Crimean MTS subscribers are served by a hotline Krasnodar region. Call 0890, go through the voice menu, wait to be connected to a help desk specialist. From landline phones, use the number 8-800-250-0890.

Call while roaming

To talk to an MTS specialist from international roaming, call +7-495-766-01-66. Dial the number in exactly this format – without the eight and using “+7”. The system will connect the subscriber with the consultant as quickly as possible. Calls from MTS numbers are free.

How to quickly call a “live” operator

The MTS 0890 telephone number is the same for all subscribers who are individuals. And all callers are forced to wait their turn. You won't be able to get past the voice menu - there are no workarounds or direct phone numbers.

To connect with MTS specialists as quickly as possible, call in the late morning and afternoon or late in the evening. During peak hours (morning, lunch, evening) the hotline is busy, the waiting time for an answer reaches 15-20 minutes. If the problem is urgent, go to the nearest service office.

Combinations for connecting to a live operator

All MTS subscribers can call the operator from their mobile phone by dialing the short number 08460 or 0890. Both phones work in Russia.

An online call to technical support is free.

To contact the MTS operator:

• you should listen to the voice menu;
• according to the prompts, press 2 first at the right moment;
• then 0;
• After these manipulations, you will be switched to the direct number of a “live” MTS help desk operator.

Other ways to contact MTS technical support

Another way to contact MTS hotline specialists is via chat on the website or in your personal account. Log in and ask your question. The answer will arrive in your personal account or chat within a few minutes. You can also use mobile app. The feedback form on the MTS website is closed.

It’s easy to call MTS - use numbers 0890 and 8-800-250-0890 for this and forget about calls without an answering machine. Call at the times indicated above to avoid long waits. And some tasks are most conveniently solved through your personal account - here you can take details, change the tariff, disable paid options, and deal with subscriptions once and for all.