MGTS Internet subscriber service. MGTS phone does not work: where to call

Moscow residents are increasingly connecting to the Moscow city telephone network, which provides subscribers with mobile communications, Internet and television services.

From the name it is clear that the company directly covers Moscow and the Moscow region, which is approximately 45 km of the network.

Lately, more and more questions have arisen from customers regarding the connection and operation of mobile MGTS.

Therefore, this article will discuss these issues in detail.

It is worth noting that the idea of ​​\u200b\u200bthe integration of MTS and MGTS has long been discussed at various joint stock meetings of enterprises.

But nevertheless, the idea was recently bought by a new owner and as a result a new telephone network was developed called MGTS.

This transformation happened very quickly, which is why you rarely see headlines in the media about the reorganization of mobile communication packages.

But even without much publicity new company leads in Moscow. This is due to the fact that a lot of money was invested in the work and development of MGTS communications.

Therefore, the connection offers users the latest developments.

MGTS has many advantages and advantages compared to other operators, which you can learn about further.

The integration of MTS into MGTS made it possible for subscribers to receive new and favorable rates, which are considered one of the most valuable in the Moscow region.

As already mentioned, the idea of ​​launching MGTS communications had been on paper for a long time, but its implementation was prevented by a number of nuances, namely the collection necessary permits certificates, licenses and so on.

What are the features of MGTS?

It is worth noting after the integration of two network companies took place, all tariffs were redone, but still they were developed to meet the old needs of clients, so there is no point in talking about fundamental changes.

At the same time, the first tariffs were issued by MGTS with significant discounts, even up to 40, but this did not save sales, since the cost of the tariff did not cover the low Internet traffic.

But a feature and a new step in the development of the merged company MGTS was the use of GPON technology.

This technology has made it possible to increase speed to very high levels.

Eventually mobile network MGTS today has become one of the most popular in Moscow and the Moscow region.

How to connect to mobile MGTS?

In order to get all the benefits of using the services of MGTS, you will need to get a SIM card.

You can do this as follows:

1. Visit the offices of the MGTS company, which work separately for individuals and legal entities.

Before going to the company office, you must take your passport with you; e.

The application will need to indicate an additional technological number, personal information, passport data, and home telephone number.

3. After filling out the application, the user will be issued a temporary SIM card with a new temporary number.

After a certain use of the services, it will become the main one, unless the subscriber wants to change it.

5. After 8 days, the temporary card will be activated and all calls and SMS messages will begin to arrive to it.

6. After this, the person officially becomes a subscriber of MGTS.

Attention! The service of transferring a number from a temporary SIM card to the main one within 8 days is paid. The subscriber will need to pay 100 rubles, which will be included in a single bill (comes for utilities for using a cell phone).

What tariffs does MGTS provide for telephones?

MGTS provides subscribers with two tariffs for connection mobile internet and calls:

This package is provided to subscribers for a subscription fee of 300 rubles/month. The user will also be provided with 2 GB of Internet and traffic without a speed limit.

As for calls, this tariff provides 350 minutes to all Russian networks and the same number of SMS.

Within the territory of Moscow and the Moscow region, subscribers are provided with unlimited calls, and there will also be unlimited calls to the MTS operator.

In order to switch to this tariff, you need to enter the following command to switch: *111*530# and call.

This tariff allows users to use up to 0 GB of Internet for only 500 rubles per month.

Subscribers are provided with 500 minutes to all networks in the Russian Federation as part of the package price.

Also within Moscow and the Moscow region, all calls will be unlimited. Also, no limit is established for the MTS operator.

Subscribers can send up to 500 SMS at the rate (0.50 rubles) throughout the Russian Federation.

In order to switch to this tariff plan, you need to dial the following command: *111*5300#. Then you need to dial the call.

What else do you need to know?

In order to manage your tariffs, as well as find out the connected services. The subscriber can always go to his personal account, which can be found on the main page of the MGTS company.

Also on the main page you can view all subscribers who have signed a contract with MGTS.

IN personal account clients can take details of their number without any violations.

Attention! Separately, it is worth considering the fact that some tariffs from MGTS for mobile communications can be changed quite regularly, so you need to periodically review the information on the official MGTS page.

You should also receive an SMS notification about changing the tariff parameters.

In order to find out detailed information about a particular tariff, subscribers can always call the technical support line.

Where operators help customers solve their problems free of charge and around the clock.

You can call the operator at the number: 8 495 636-0-636. You can also ask a question directly when purchasing a SIM card or on home page companies.

Subscriber reviews

Reviews about the mobile operator MGTS can be found in a variety of ways. But basically, most subscribers leave positive comments.

Basically, users note such criteria as affordable tariffs, fast connection, stable signal operation, and so on.

It is worth noting, that the subscriber also leaves negative reviews. They are mainly related to the quality of service.

So, there are some complaints about the operator’s waiting time, his work and other nuances of service.

Major positive reviews aimed at pricing policy companies providing comprehensive Internet connection to a mobile phone, computer and TV, and at the same time through just one cell phone.

At the same time, a comprehensive package is provided to clients with a good signal, which is important for receiving positive feedback from clients.

But in recent years there has been a trend towards a decrease in the popularity of the mobile operator MGTS.

This is again due to the service, which plays a very important role for the subscriber.

Thus, many subscribers claim that when contacting the company’s centers they are openly rude and do not want to help in resolving issues that arise.

This ultimately discourages many citizens from joining this mobile operator.

It is worth noting, that the company administration is clearly not interested in raising the level of customer service and this plays a very negative role.

Thus, as can be seen from this article, working with MGTS is quite easy and simple.

At the same time, the convenience of work lies in the fact that the client can immediately connect not only a mobile operator with the Internet, but also additionally Internet on a PC and television.

In this case, payment does not occur separately, but immediately for all services received from MGTS at home.

But before connecting to a mobile operator, you need to carefully study all the reviews and conditions of the company’s tariffs, since they are not suitable for all users.

July 3, 1882

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1980 — MGTS provided telephone communications for the Olympic Games. About 80,000 telephones were installed, 350
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July 3, 1882— foundation of the Moscow city telephone network. On this day, the opening of the first manual telephone exchange of the Gilleland system of the Bell company took place in the house of the merchant Popov on Kuznetsky Most.

1909 — the first payphones were installed.

1932 — a free information service “09” was created, and in 1937 the exact time service “100” was created.

1970 — the first automatic international connection Moscow-Berlin-Prague-Warsaw was established.

1980 — MGTS provided telephone communications for the Olympic Games. About 80,000 telephones, 350 payphones were installed, and more than 15,000 channels and direct communication lines were organized. Help Desk“09” served foreigners in English, French, German and Spanish during the games.

1982 — opening of the MGTS Museum, which is considered one of the best corporate museums on the history of communications in Russia. A unique exhibit is a working model of the first automatic telephone exchange, put into operation in 1930. Included in the Guinness Book of Records as the longest operating vehicle in the world.

1986 —the first fiber-optic communication line with a length of 8.7 km was laid.

1989 — two joint ventures were created: AMT (MGTS-Telenokia, Finland) and Comstar (MGTS-GPT, Great Britain).

1992 — MGTS became a state enterprise. The first general director is V.F. Vasiliev. Established in memory of Vasiliev annual bonus MGTS named after him, which is awarded to the company's best innovators.

1994 — The state-owned enterprise MGTS has been transformed into an open joint-stock company.

2002 — launching broadband Internet access services onto the market.

2004 — the beginning of replacing analog numbers with digital ones.

MGTS and MTU-Intel CJSC implemented the STREAM project, revolutionary for the Moscow market, to connect to the Network using ADSL technology, which replaced dial-up access and provided guaranteed Internet speeds with free telephone line. Over the course of a year, more than 100,000 users connected to the STREAM Internet, which led to a reduction in the cost of Internet traffic and made the Internet an accessible mass service.

2006 — The Unified Contact Center began operating. Expanding the range of services related to mobile systems communications: forwarding calls from home to mobile phone, sending and receiving SMS messages from landline phone.

2007 - introduced unlimited tariffs for broadband Internet access service.

2008 — MGTS has connected more than 400 special payphones for wheelchair users to its network.

2011 — As a result of the reorganization of COMSTAR-UTS OJSC in the form of merger with MTS OJSC, the block of shares of MGTS OJSC, which belonged to COMSTAR-UTS OJSC and amounted to 55.7% of the authorized capital of MGTS OJSC, was transferred by universal succession to MTS OJSC " The digitalization of the communication network has been completed, as a result of which Moscow has the opportunity to save phone number when changing place of residence.

2012 — MGTS began construction of a new high-speed fiber optic network modern technology GPON announced a strategy of transformation from a traditional telecom company into a multi-service operator through the development of new services based on Internet access.

2013 - the company received a virtual operator license (Mobile Virtual Network Operators, MVNO).

2014 — start of sales of mobile communication services with the provision of MGTS SIM cards based on the parent company MTS. Package offers have been expanded to four services: broadband Internet access, fixed telephony, digital TV, mobile connection. MGTS was the first among large operators to introduce an Internet tariff with speeds of up to 500 Mbit/s to the market. The company's network is equipped with a Deep Packet Inspection (DPI) Internet traffic recognition system, which allows you to analyze various data transmission parameters and manage certain types of traffic.

2015 — the company completed the reconstruction of its own data transmission network, replacing copper communication lines with fiber optic lines using GPON technology. According to the company, its GPON network covers 3.9 million or 95% of Moscow apartments. MGTS introduced new intelligent services for home, office and city management to the mass and corporate markets: “Video surveillance” and “Security alarm”.

2016 - the company has a separate business line - household services under the MGTS brand: electrical, plumbing, minor household repairs, assembly of household appliances and cleaning.

People who use the communication services of a particular company and encounter problems have to think about the question of where to call? “The MGTS phone does not work” - a similar complaint can be heard from subscribers who actively use it. If you cope with the situation on your own and find out what is causing the inability to make calls, you need to contact the support line. In this article we will tell you how this can be done and provide information about which offices you can contact.

general information

If the client’s difficulties are not related to the fact that the line is not connected to the device, then if there are problems with dialing or the inability to make calls, as well as if interference is detected, you should contact the MGTS service bureau. A qualified employee will try to determine remotely possible reasons inoperability and help eliminate them. If this fails, a contact center specialist will accept the request and arrange for a technician to visit you. So where to call? - a fairly common customer complaint. Below we will tell you how to get out of such a situation.

MGTS: technical support phone

You can report problems on your phone line from any device: from a cellular device or from another landline phone. Moreover, the MGTS help desk provides customer support around the clock - call center employees answer questions and help cope with difficulties seven days a week and holidays. Thus, you can contact the contacts below at any time convenient for the subscriber. Please note that it is recommended to carry out an initial diagnosis (if possible) and try to find out. Perhaps the reason lies in a damaged wire or a disconnected device. Such information will help speed up the process of resolving the issue and start using the device again.

On the company's official website you can find phone numbers that can be reached from both a landline and mobile device.

Please note that both of these numbers allow you to contact a consultant and get answers to your questions, including why the home telephone does not work under the MGTS agreement. Before starting a conversation, you must introduce yourself and indicate the contract number or the address at which you are “registered”

How to contact the support line

We found out where to call (MGTS phone doesn't work). The specialist should briefly describe the essence of the problem. If a failure on the telephone line is associated with technical work carried out by the service provider, then, having learned the subscriber’s address, the operator will report this and inform about the time of completion. However, communication problems may not always be caused by work at the station. You should answer all the specialist’s questions as completely and accurately as possible - this will allow him to quickly understand the essence of the problem. You also need to follow the recommendations of the contact center employee. If, after the actions recommended by the MGTS customer support employee, your home phone does not work, you need to create a request to call a technician. In order to be able to arrange a time for a visit, you should leave your contact phone number in the application.

During the visit, the technician will clarify the reasons for the failure on the line, determine whether they arose due to the client’s fault (within his apartment) or are related to external factors. Depending on this, the procedure for eliminating the breakdown will be determined, as well as at the expense of whose funds it will be carried out: the client or the service provider company.

Contacting the operator's office

File a quality complaint telephone communication, and you can also ask questions by contacting MGTS offices. Here, the staff will also tell you if there are any repairs being carried out on the line that may be causing your home phone to not work, and will give some recommendations.

At MGTS branches you can find out basic information about your account and consult tariff plans, terminate or enter into a contract for communication services and perform many other operations.

MGTS offices

In total, there are 24 offices in the Moscow region that can serve individuals. Five of them also accept corporate clients. To find a geographically convenient office, it is recommended to visit the official resource of the MGTS company. Here you can view not only the list available options for reference, but also to clarify their location on the map. For each service point, the work schedule and office operating hours on holidays are indicated. You can also see how busy the office is here. In the selection form, you should select the desired area and indicate for what type of clients this branch is available (by default, the list is displayed for individuals).

Conclusion

In this article we talked about where to call (MGTS phone does not work), and also provided short description, how the procedure for consultation and further interaction with the company will be carried out if it was not possible to resolve the issue remotely. If you find problems that the call center consultant cannot solve, you must fill out a request for a visit from a technician to carry out diagnostics and repair work.