How to find out if an iPhone has been repaired. How to return or replace an iPhone under warranty. Start and extension of the warranty period

Few Russian citizens can afford such expensive toy, like an iPhone. But even people with good incomes do not intend to throw money away. If an expensive phone turns out to be of poor quality (and this happens), they are determined to either replace the device or return the money paid for the device.

The situation is even sadder when poor buyers, wanting to own a status item, take out a loan, after which it turns out that the phone does not work. Therefore, instructions on how to exchange a broken iPhone under warranty for a new device or get your money back will be useful to readers with different income levels.

Until April 2017, owners of a non-working iPhone under warranty had two alternatives. By contacting the service center, they could:

• demand a refund Money for a device that has broken down;
• get a new mobile phone to replace a non-working gadget.

In the second option, receiving new iPhone was conditional. The iPhone manufacturer honestly warned customers on its official Russian-language website that a low-quality device would be exchanged for a “functionally identical” product under warranty. The company did not promise that it had not been used by anyone before. In particular, components from other returned phones could have been used during warranty repairs. About, .

The situation has changed since spring. An elite mobile phone can now be repaired, as Apple has begun supplying original parts to Russia. Now a buyer who needs a fashionable device, and not money, has the right to choose what kind of request to contact the service center - for replacement or repair. Owners of failed iPhones 5 and 6 warn that centers are now more willing to repair them than replace them.

What to do if your iPhone is broken

Before deciding where to take the iPhone, the buyer needs to decide what to do. The owner of a non-working mobile phone must have a clear idea of ​​what he wants to achieve from the seller or manufacturer:

• return of a sum of money in exchange for a phone;
• replacing a defective iPhone with a new, working gadget;
• device repair.

The request for a refund for the iPhone should be submitted to whom it was paid, that is, to the seller. To request replacement or repair of the device, please contact the service center. Its employees have similar replacement phones and genuine, non-counterfeit parts that allow them to repair expensive equipment.

Experienced iPhone users advise: if the phone breaks down, it is more profitable for its owner to contact Apple support directly rather than to the service centers authorized by the corporation. This gives the buyer a number of advantages:

1. Department specialists have the ability to test a non-working phone remotely. Sometimes the problem of its functioning is already solved at this stage.
2. The owner of the iPhone will be offered to carry out the repair themselves by sending a new part (instead of the “dead” one).
3. If your phone requires replacement or major repairs, shipping and packing costs will be covered by Corporation. The buyer will only have to call the courier.

When they refuse a free replacement

Free iPhone replacement is provided only under warranty. You can make sure that it is still valid on the manufacturer’s official website by entering serial number device Depending on the type of device purchased, the warranty period ranges from 1 to 3 years. Without a guarantee, even minor operations (for example, replacing the glass of an iPhone 7 plus) free of charge will become impossible.

However, there are a number of circumstances in which there is no point in handing over an iPhone under warranty, since the buyer will be denied free service, including the provision of a new device. This will happen in the following cases:

• the serial number is missing or damaged on the product;
• you hand over a stolen phone to a service center (even if the theft new owner has no relation);
• damage to the device occurred due to improper operation of the gadget or installation of unlicensed software;
• the phone failed as a result of natural disasters: flood, earthquake, fire;
• Traces of moisture were found in the device;
• you asked for a replacement after they tried to repair your mobile phone outside the service center.

Before you return your iPhone for replacement, you need to check whether it is certified this device on Russian territory. Without this, the device cannot be replaced or repaired. If the phone has external defects (scratches, stains), a replacement will also be refused.

Start and extension of the warranty period

The warranty for most Apple products starts from the date of purchase. But an exception is made for iPhones: the beginning of the warranty period is the moment the gadget is activated.

If the faulty device was replaced with a new one, then from the moment it was received the warranty period begins to run again. That is, the buyer has at least another year to make sure that this time he has purchased high-quality equipment.

How to get money back without a receipt

The buyer has the right to return an iPhone that is under warranty to the seller. In this case, the store is obliged to pay the consumer by returning the full cost of the phone. If the return does not occur on the day of purchase, the citizen will have to write an application and present a civil passport (if a store employee requests it).

From time to time, conflict situations arise due to the buyer’s lack of a receipt. Without it, stores often refuse to accept expensive phones back. This position of employees is inappropriate for several reasons:

• the store maintains detailed documentation regarding the goods sold, and has the opportunity to check whether it really sold a low-quality iPhone;
• The Consumer Rights Act allows goods to be returned without a receipt (Article 18 and 25).

When returning an iPhone without a receipt, a citizen has the right to prove the fact of purchase with testimony. There are enough of them to start the procedure of exchanging goods for money. However, the buyer should not expect that the amount paid for the iPhone will be returned to him on the same day. Most likely, the seller will send the device for examination to make sure that the malfunction was not the fault of the owner.

A significant plus iPhone replacement is that the buyer receives a new device with a nullified warranty period. However, service centers have strict requirements for returned phones. The buyer will not be able to return either “gray” or stolen equipment. But if the purchase was transparent, and the breakdown was not the fault of the owner, the consumer has a high chance of receiving a working gadget in return.

Let's talk about a thought that has been tormenting me for a long time. Where are the guarantees that when repairing an iPhone, the repairman will not keep your passwords, notes and photos?

Don't share the keys to your life

Five years ago, I had my iPhone repaired for the first time – for 2 days. Then I had no secrets there - ordinary youth photos, notes with addresses, a dull search history. There wasn't even a password. When leaving, I thought that no one needed my data and generally believed in the honesty of people.

In a week my skype hacked. I couldn’t understand why or how – and only a month later I realized that I stupidly kept the password for it in an old note. I forgot about it a hundred times. I'm sure you looked at the photos too. This means that they could get into your personal mail, and from there you can do so many things that it won’t seem enough.

As a person, I can forget a lot of things I once did on the phone. But the phone remembers everything.

I advise watch the next video, if you know English, it perfectly explains how much is stored in our phones and why they cannot be trusted even in their home state without restrictive laws.

The conclusion is simple: your phone is the key to your whole life. When you send it in for repairs, you're often giving away access to everything, what do you have.

What data can a master steal?

So, you sent your iPhone for repair. There are two scenarios for the development of events - in the event that the master is dishonest.

Option 1. You don’t have a password and/or Touch ID lock

Do you think that at the age of 25-30 you have nothing to hide, and no one needs you? Maybe yes, if you are no one at all and there is no way to call you. But people like that don’t read our site :)

What can be stolen from your device without a PIN code:

• old notes with passwords, account codes, credit cards and services
• personal records that can be used against you
• search history without context, for which some may be ashamed
• dozens of sites, social networks and services where password has already been entered
• banking applications with login codes in Notes
• full access to e-mail all your accounts
• travel routes frequently visited places and establishments
• messages from loved ones and colleagues with confidential/personal information
• access to closed resources and databases your company
• photographs, screenshots of a personal nature that can be used for blackmail

The biggest problem is that you won't even know that the master was climbing somewhere. It is enough for him to simply remember on which screen the application was opened (thanks to the multitasking screen) - and after digging around, he can return there, launch the rest of the programs in the desired sequence and thereby completely hide the fact of interference in his personal life.

iOS does not share logs of its work with the owner, so you can only hope for a miracle. And miracles happen rarely.

Option 2. You have a password in iOS

Suppose you have a PIN code, and then it will be gigantically difficult to get data. Almost impossible unless you come to the attention of international law enforcement agencies. You are protected from too cunning masters.

Or not?

If you are an inconspicuous first-year student, then no one needs you. What if you are a manager in a company, especially a larger one? Or do you generally hold leadership positions? Maybe you're part of a team of engineers with access to infrastructure and databases. And, without noticing it, you are pass behind the scenes of your company for desperate competitors.

To many, such things seem like fairy tales from Hollywood films, but corporate espionage– the phenomenon is 100% real. And these are not only technical “bugs” and modifications. Much more common are software “backdoors” that exploit iOS vulnerabilities. Almost all of them require one-time physical access to the smartphone, during which malware is installed.

And if you have a jailbreak, then the installation of such crap will be within the power of the flashing kettle Ashot from the basement next to the house. As well as hiding traces of such interference.

So even if you have a PIN code, a slightly more sophisticated but equally effective intervention will not 100% protected.

Why did I even start talking about this?

I decided to raise the topic when I brought a broken iPhone for repair to guys I knew from one service.

They constantly have clients who either want be present during repairs, or require full video recording. Because they know what can happen.

To make sure everyone was happy, the guys set up a special video recording area in the master’s premises. Hanging above it is a good Xiaomi webcam, which not only records the entire process in real time, but also broadcasts it to the Internet.

They are going to offer a new feature: online broadcast of repairs any device and/or recording the process on a USB flash drive. It's free, of course.

With her you can be sure that:

• they didn’t put anything to bug you;
• no one touched your personal data;
• The repairs were done exactly as discussed.

If desired, any device can seal: when handing over for repairs, they stick the first seal, remove it before disassembling it on video, and at the end of the repair, stick the second seal in the same way. As a result, the option of intervention before or after filming is excluded.

The service will work in test mode for now, because the technical part is still being set up. But the idea is awesome - and I'm surprised that no one tried to promote it before.

Trust in repairmen is so lacking right now, so consider the guys doing a good deed for the benefit of colleagues across the country :)

website Let's talk about a thought that has been tormenting me for a long time. Where are the guarantees that when repairing an iPhone, the repairman will not keep your passwords, notes and photos? Don’t share the keys to your life Five years ago, I had my iPhone repaired for the first time – for 2 days. Then I had no secrets there - ordinary youth photos, notes...

Hello! We are completing the series of articles (at least for a while) about service centers and various nuances of iPhone warranty service. We have already figured out (completely new or refurbished?) and what happens to (extended, starts over or completely disappears?) on this very iPhone. And, it would seem, there is nothing more to talk about... nothing like that!

We still have one (but very important!) question left, which we clearly need to understand in more detail. It sounds like this - is it necessary for service centers (if you have a valid warranty and after diagnostics) to exchange your iPhone for a new one? Or is repair still possible and they will give you your old device?

We’ll talk about this today, let’s go!

Once again I would like to note that we are talking specifically about official repair shops authorized by Apple (list). Naturally, no one will change anything at the market or in a tent near the market (IP Uncle Vasya). They will repair it anyhow and let you go in peace. In general, it is better to avoid such places - they will do it cheaply, but not for long.

So, your iPhone is broken, you turned to a service center for help, and there are two options:

• You will be repaired using new or used parts that are equivalent to new in performance and reliability.
• Will be replaced with a product that is at least functionally identical to the product being replaced.

Lest you think I made this all up, here's a screenshot of the limited warranty provisions from Apple's website.

Thus, it turns out that Apple can choose at its discretion - either repair your iPhone (using both new and used parts :)), or replace it with a similar product (which, by the way, can also be assembled from new and used \at the details :)). But what actually happens in Russian service centers - exchange or repair?

Who can best answer this question? That's right, Apple itself, represented by technical support. Let's ask them...

As we see, in Russia iPhone They can either repair it under warranty or replace it. How so? After all, they write everywhere that since Apple does not supply original parts to Russia, the only way to repair a defective iPhone should be to replace it! I also asked about this in the chat...

As you can see, Apple sends certified spare parts to Russia so that authorized service centers can repair your iPhone. The only exception is displays, since original screens are not supplied to the Russian Federation.

So what now, if it’s a defect, then just repairs and that’s it? But no, because in reality everything happens exactly the opposite. In most cases that I have heard (read, been told about) everything happens differently. In case of absolutely any manufacturing defect, an authorized service center will rather replace your iPhone with a new one than repair it.

Honestly, I don’t know why this happens - there are spare parts, there are people, is it really cheaper and easier to just replace the device? I don't have an answer, if you have ideas, write in the comments.

Summarize:

• iPhone repairs under warranty are possible; Apple supplies spare parts to Russia for this (except for displays).
• Despite this, in most cases (in fact, in all of which I have heard of), ASCs issue a brand new iPhone instead of a defective one.

Is it really new? I have already written about this, the link is at the beginning of the article - read it, there is a lot of interesting information.

Updated or new total:

• Starting in the spring of 2017 (thanks to the FAS order), Apple began supplying repair components to Russia iPhone displays. Now official service centers have absolutely all spare parts for warranty repairs.
• I don’t know whether this is related to the previous point or not, but the fact remains that users are increasingly writing in the comments that their iPhone was repaired and not replaced with a new one.

P.S. I look forward to your opinions and questions.

P.S.S. Do you want your iPhone to be replaced rather than repaired? Give it a “like”, come on! :)

The specifics of the work of the global company Apple operates on the basic rule: in the event of a breakdown, do not repair phones, but replace them with new ones. Now, if the camera or glass is damaged, the client must contact the company’s offices in their city for support. Below we will tell you how to exchange an iPhone under warranty for a new one, and other nuances and subtleties of this procedure.

The primary task to solve this problem is to go to the official page of the company in the section Maintenance. The main question that worries all fans apple products, and how the return and warranty period works after applying and receiving a new phone model certified in Russia.

According to reviews from clients who have already successfully implemented this type services, many of them had their warranty expiring at the time of contact. There was often a message on the screen indicating that telephone technical support was now available for a fee (in some cases, the values ​​of the consumer protection law must be applied).

In view of this, it was decided to call and consult Apple specialists about the warranty extension period and also how to properly repair and restore the damage. Company representatives said that according to legal documentation, a person can seek help within a year after receiving a new phone. This is a definite advantage, since the service period under the owner’s warranty is reset and extended.

It is also worth carefully studying the amount of information presented on the official website, but just in case, double-check it every time using phone call operator to the support service.

If an accident occurs with a phone, many people have a pressing question: “If my iPhone is broken under warranty, where should I contact?” It's always worth contacting customer service representatives in your city, submitting a request and having it repaired or getting a new one.

You can also contact a specialist in any convenient way. Remember that all data on the device is necessarily re-saved, that is, it can be returned to new version phone. And further replacement is carried out absolutely free of charge and without extra charges.

To understand from a personal example whether your phone is subject to warranty service and replacement with another, you need to look at the “Device Information” section. The serial number of your device must contain the following Latin assignments: q3-q9 qc, qd, qf, qg, qh, qj.

That is, let's consider the case in practice. If your phone needs a replacement glass iphone 7 plus is guaranteed, there is no need to run to a dubious store to make a purchase or place an order through websites. You can just contact the nearest service center or the one where the purchase was previously made.

So, here you can replace the battery with a new one for free after providing the necessary set of documents prepared in advance. More detailed information We will discuss the above steps below.

The condition for this is a preliminary service check; if it is confirmed to be faulty under warranty, it is replaced free of charge.

You also need to extend the term of the new phone you received, which, according to the company’s rules, will be a year from the date of its receipt. And if we speak correctly, then confirm with the company employees the veracity of this fact.

If your phone incident is not covered by the warranty, it is better to go and pay money to another service center to reduce the waiting period for mobile phone repair.
Application procedure

The general procedure for circulation can be divided into four stages:

1. After a breakdown, you must first carefully prepare all the necessary documents (otherwise the case at the customer support call center will not be considered successfully completed). At the same time, it is worth preparing the device for exchange for a new version. Before visiting an Apple Store, try to go through the steps below with your device turned off.

• Creation backup copy: for the safety and security of all data on your mobile device;
• ID password definition: phone repair in some cases requires complete removal all files and disabling Find My iPhone when using a passcode;
• availability of a sales receipt: if necessary, confirm the valid fact of purchase of a mobile device;
• availability of a government-issued document: to confirm identity: passport, driver’s license, etc.

1. Bring your phone to a valid and certified Apple service center (you can also contact your carrier). On the official website of the manufacturer, you can increase your chances of quickly fixing a broken phone: select the brand of your mobile device by clicking on the appropriate section. Next, you need to select a topic: physical damage, battery or cellular. When expanding the lower window about certain areas of repair Apple iPhone Shows common issues and short solutions to resolve them. If the problem you stated is not presented on the website, it is worth requesting personal communication directly with a mobile equipment repair expert to complain about the serviceability.

Then after some time a specialist will contact you in any way convenient for you (email, chats social networks etc.).

1. Waiting for Apple phone repair
2. If the device is delivered to the company’s service center, repairs may take no more than 7 days, according to the rules specified in the application.

Important! In some cases, errors in the operation of the device can be corrected on the same day, and the client receives a replacement phone.

1. If you relate mobile phone operator, then the timing issue should be discussed directly with the representative.

Required Documentation

To exchange telephone sets, the buyer should proceed as follows, submit the documents according to the list:

• serial number of an iPhone brand phone (you can see it on its box);
• personal serial phone number, which determines all the subtleties and nuances of the process;
• and most importantly, this is a password that will allow you to log into your personal account if necessary.

Features of the procedure

According to the resources of documents published on the pages of the World Wide Web, there are a number of requirements for defects mobile devices. That is, in order for the company to repair or replace the device, it must be “broken” in the correct way. So, the following phone models are subject to warranty service, as well as exchange for a new version:

• a narrow crack in the glass “without a cobweb”, which should be in the corner;
• manifested effect front camera, its displacement from the desired place;
• the presence of extra elements under the screen or “broken” pixels (upon prior request from the user).

What to do if the client is really to blame?

Cases that qualify for non-warranty repairs include the following types:

• confirmed liquid ingress into the device by the user;
• corrosion of the device inside;
• serious mechanical deformation of the display;
• a crack from which many small cracks and other types of cracks radiate;
• the presence of garbage that is extracted in a complicated format;
• wiped surface of glass, button or case;
• removing the screen (the exception is a swollen battery, which is covered by the warranty);
• Your phone's speaker or microphone is very clogged.

Attention! Each case of liquid contact Apple device is considered on an individual basis. Since some cases are not covered and repairs are paid for under warranty funds and are repaired for partial payment from the client (corrosion of the screen after liquid contact or personal confirmation from the owner of the phone about what happened). You can't keep your phone floating for a long time and then oblige the company to replace it with a new one.

If the iPhone user shows a dry phone without visible corrosion elements and the presence of a white or gray beacon, it is possible to remain under warranty. In the case of a red indicator, such a moment is impossible.

There may also be isolated cases when it is not fully paid for from warranty funds, but it is still changed to a new version. Handing over the phone in case of any error or malfunction is the direct responsibility of the client. The company’s employees themselves will determine the means to resolve the problem: they will clarify exactly how it broke, what can be done about it, whether it is necessary to buy another model or whether there is a possibility of issuing a new version, etc.

Attention! Please note that these rules do not apply to AppleCare+ members. For this reason, phones can be repaired or exchanged even if there is obvious mechanical damage.

Due to Apple's soft policy, they have virtually no cases where dissatisfied customers go to court. Usually the whole matter is resolved at the stage of implementing the coupon for contacting the guarantee center.

Remember that if your iPhone malfunctions before the end of the warranty period, you can legally contact a service center or specialized store. After providing a set of documents and drawing up a valid contract, you will be replaced with a new one.

The Apple Federal Antimonopoly Service has announced the provision of iPhone service and has updated the technical support website page indicating the possibility of repairing broken displays on smartphones.

If your iPhone screen accidentally cracks, you can get it repaired at one of our authorized service centers. The cost of such repairs depends on the iPhone model and whether there is any additional damage. Damage caused by accident or misuse is not covered by Apple's warranty, so you will have to pay for out-of-warranty service. If the screen crack is due to a manufacturing defect, it is covered by Apple's warranty and consumer protection laws. An Apple Authorized Service Center will conduct diagnostic testing to determine if your iPhone requires additional repairs. They will also give you an estimate of the cost of repairs.

According to the new rules for iPhone repair You need to contact a certified service center, and from there the smartphone will be sent to a special repair facility, where the displays will be replaced. Let us remind you that previously Apple did not supply components to Russia to replace damaged iPhone screens - in authorized service centers such devices were replaced with a new one at an additional cost. The reason for this was that to officially replace the display and perform high quality work requires a complex calibration procedure using expensive hardware that accesses the core operating system iPhone over Apple's secure network.

Previously, the company did not want to undertake the organization of service centers of this level and offered owners of broken smartphones to exchange them for new ones with an additional payment of about 25-30 thousand rubles. The situation changed when Dmitry Petrov complained to the Federal Antimonopoly Service about Apple and demanded the ability to repair devices and supply the necessary equipment and components. At the end of 2016, the FAS opened a case against Apple and after the proceedings admitted that the company was abusing its dominant position in the iPhone repair market by prohibiting unofficial repairs and at the same time refusing to supply the necessary spare parts.

In February 2017, the FAS ruled that Apple must open a single service center in Russia by May 1 and ensure the provision of service to consumers in accordance with the law Russian Federation. IN currently this requirement has been met and Apple is ready to begin officially repairing iPhones in Russia. According to Vedomosti, contact to replace the damaged iPhone screen You can go to one of the authorized Apple service centers in Russia, where they can calculate the cost of repairs depending on the iPhone model and the presence of additional damage. From service centers, damaged devices will be delivered to a repair facility, where the displays will be replaced. However, a logical question arises: is this really good or will a complaint to the FAS not improve the situation for iPhone owners in our country?

It’s worth starting with the fact that it is necessary to divide types of repairs into warranty and non-warranty cases. The former happen less frequently, while the latter (read: broken screen) occur more often and are always associated with greater costs. Since Apple is now required to provide full warranty service and has every opportunity to do so, iPhone owners who experience minor problems will lose. Previously, when a warranty case occurred, Apple most often replaced the smartphone with a new one, but now it will repair it. In addition, if it took several days to receive a replacement device, now you will have to budget for logistics. First, authorized service centers will send the smartphone to a repair department, then after some time it will be their turn, then the iPhone must be returned to the owner’s place of contact.

At the same time, those iPhone owners who often break screens will benefit from the launch of a repair unit in Russia - now replacing the display will cost less than exchanging an old smartphone for a new one, and the quality of replacing the display will be much higher than in unofficial service centers. We must not forget that this is a much more common breakdown than the cases covered by the warranty. Especially considering that the quality of Apple products is very high and device owners rarely encounter problems that arise through no fault of their own.